Leisure Attendant

7 months ago


Wakefield, United Kingdom Kayes Hotel Ltd Full time

LEISURE ASSISTANT

PURPOSE OF THE JOB

To assist the Head of Department to achieve a safe, profitable and successful operation of all leisure activities, operating to the agreed standards. Provide the highest possible standards of Customer Care through professional, efficient, friendly service.

RESPONSIBLE TO

Operations Manager - Leisure Manager - Senior Leisure Assistant

RESPONSIBLE FOR

N/A

MAIN TASKS
- To promote a helpful and professional image to the customer and give full co-operation to any customer requiring assistance, with a prompt and caring helpful manner.
- To follow Standard Operational procedures
- To be fully aware of the Hotel services and products and attractions in the surrounding area and promote at every opportunity, i.e. Restaurant, Charlies Bar, Leisure etc.
- To report maintenance problems or hazards
- You are responsible for taking cash and balancing the daily takings
- To take bookings for Solarium etc., and deal with any other leisure enquiries.
- To assist in the organisation of special events i.e. Children's' Christmas Party etc.
- To attend training sessions as directed by H.O.D.
- Have pride in your area and a high level of commitment
- To establish and anticipate guests needs and wherever possible to enhance quality service and in turn enhance customer satisfaction
- To pass on any complaints, compliments and suggestions to the Management.
- To fully understand how to operate all equipment and the correct lifting methods when accepting deliveries and moving heavy equipment, correct cleaning and maintenance procedures,
- Employ efficient working methods, do not waste materials, use equipment and materials correctly, maintain equipment and materials in good order, conserve energy whenever possible. Take pride in your work, yourself and your presentation. Keep your work area clean and tidy, do not create hazardous situations. Leave equipment safe and clean after use.
- Life guard qualification, Gym qualification or Swim teacher preferred (not essential as training will be given).

**Salary**: £5.28-£10.82 per hour

Expected hours: 37.5 per week

**Benefits**:

- Discounted or free food
- Free parking
- On-site gym
- On-site parking

Supplemental pay types:

- Loyalty bonus

**Experience**:

- Customer Service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person



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