Technical Customer Support Co-ordinator
1 month ago
**Support Contracts Executive**
This is a pivotal role within our dynamic Customer Care Department.
You’ll be responsible for the renewal of service contracts and for the scheduling of Engineers to deliver our calibration and service business. Balancing engineer resource, customer location and customer expectation creates a challenging and rewarding role.
The customer care department is the central point between customers and our engineering team. You will be part of a department which exists to look after our customers. Whether renewing a contract, booking an annual service and calibration visit, referring a technical query or confirming a new equipment installation. In this customer-facing role, you’ll build a rapport with our customers and engineers to deliver great Customer Service.
- **Key responsibilities**_
- Proactively seeking to win service and calibration new business and renewals
- Providing quotes and information to customers regarding their contract renewals
- As the main point of contact with our field engineers, scheduling and balancing workloads, liaising frequently with the field engineers and reporting any problems
- Promoting the company’s services to new and existing customers
- Booking hotels and making travel arrangements for engineers
- Monitoring your and the department’s performance against agreed targets
- General office and administrative duties
- Interacting with customers when they visit
- Be a Customer Champion
Essential for this role:
- Excellent people skills with an engaging telephone manner
- Strong organisation skills and attention to detail
- Lateral thinking and a willingness to take the initiative
- Proficient with Word, Excel and Outlook
- Able to work quickly and accurately
- GCSE English and Mathematics
Desirable
- A previous customer facing or telesales role
- Experience of delivering to targets and KPIs
- A levels or a degree
**What we offer**
- Competitive salary + Bonus Scheme
- Varied and stimulating work with full training
- A supportive team
**About us**
We are the UK’s leading independent supplier of optical inspection and metrology equipment, and we service, calibrate and repair to international standards. We work with market-leading engineering businesses, their suppliers and universities throughout the UK and abroad.
**Salary**: £25,000.00-£30,000.00 per year
**Benefits**:
- Company pension
- Flexitime
- Referral programme
- Work from home
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Market Harborough, LE16 7XY: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- customer service: 2 years (required)
Work Location: One location
Flextime
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