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Member Services Team Leader

1 month ago

Leicester, United Kingdom Blue Light Card Full time

**Member Services Team Leader**

**The role and the team**

Our members are at the **heart of everything we do**. With offers and partnerships our members love we continue the continue to grow in number. Able to reach us via **live chat**, **social channels** and through our **unique relationship management system** we always want **to be there for them because they’re there for us**.

We’re always looking to **innovate** what we do and how we do it with our people being central to our success. We’re **introducing a new role **to the team structure. Our **Member Services Team Leaders** areboth **process and people leads, delivering operational excellence **and **enabling the team to be the best they can be.**

**Leading a small group** of member service executives and senior member services executives in their on the day tasks. Being more **focused on the more short-term goals for delivery**

**and success ** primarily with a **secondary focus** on the **wider responsibilities in support of the Management team. **There’s space to **really own the role** and **add value.**

You’ll be part of a truly **collaborative team**, delivering an experience our **members truly value**.

**Our culture**

**Our BLC culture** is built on our relationships and our members are at the heart of everything we do. Alongside our members and partners, our **people**are integral to helping create the unique experience we deliver, and **we’re truly committed to creating a place that our team love to work, and people want to join.**

There’s more to see about our **unique culture**, HQ in Cossington and meet some of the team on our LinkedIn Company Page. You’ll start to see why it’s a **great place to work** and even if you’re not expected to be in the office everyday - you may just want to be

As a **market leading** benefits service to the Blue light community and armed forces, we’re proud to work with well-known online and high street retailers across the UK. We are a fast-moving business and are always looking to **adapt and innovate** how we approach what we do.

As **Member Services Team Leader **you’ll
- Take the lead for the on the day organisation of the team as a collaborative resource to optimise individual and team performance
- Respond to any immediate issues from a people management perspective able to deliver results and a positive team culture with colleagues in person and working remotely
- Work collaboratively with the other Teams Leaders making sure we can be the best we can be
- Manage more complex operational tasks or where an enquiry needs more attention or a colleague support
- Actively look to improve the day to day running of the team monitoring competencies and responding to training needs
- Draw on your aptitude to head off problems or peaks in demand before they escalate
- Be happy to take on some more transactional tasks with the team
- Support the Management team inducting new starters, performance monitoring, training and development and wellbeing
- Work collaboratively with the wider BLC team with Partnerships, Data Insights and Analytics, Marketing and Technical teams being your closest relationships.

**This is not a remote working role so you'll need to be close enough for a comfortable commute to the office with a mix of being in BLC HQ and home working every week. We have lots of events, a gym onsite and lots of good reasons to get together.**

**Job Types**: Full-time, Permanent

**Salary**: Up to £29,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Free parking
- Gym membership
- On-site parking
- Private medical insurance
- Store discount
- Wellness programme
- Work from home

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Leicester, LE7 4UZ: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: Hybrid remote in Leicester, LE7 4UZ

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