UX Research Lead

2 weeks ago

Glasgow, United Kingdom JPMorgan Chase & Co Full time

**JOB DESCRIPTION**

Join our team where you will help create financial management tools that demonstrate the same care and craft as consumer software, designed with contemporary user
- and human-centered practices. Senior User Experience Researchers demonstrate a higher than usual degree of user empathy and will be able to tell a compelling story about the motivations and intentions of our users, inspiring all stakeholders towards “Aha” moments. As part of this role, you would take the lead on defining business initiatives, objectives and metrics, segments/personas, x-app and single-app journey flows, taking the lead on managing a Research book of work within an established Market Risk Experience team.

As a Senior User Experience Research Lead in our Corporate Experience team, you will oversee complicated, strategically important research initiatives. Success in this role comes from delivering actionable insights that lead innovation across product development teams, taming complexity for our users. Additionally, you will be responsible for turning all of product development into a learning organization, guiding others on how to better conduct research and get the most out of our finding. You are also expected to be strong cross-functional partners with Product Management and Engineering, informing prioritization, planning, and decisions along the way to execution.

**Job responsibilities**:

- Lead multiple aligned research initiatives to support a set of a new pillar within our Market Risk Experience team.
- Independently and autonomously lead the development of new research studies based on understanding business strategy and knowledge gaps.
- Support product discovery planning, with design and product partners; inform future direction, including next generation vision, OKRs, roadmaps.
- Structure, plan, design, administer, and report on complex research initiatives, and produce associated materials (e.g., research agendas, discussion guides, generative exercises etc.).
- Go beyond standard ‘findings and insights’ reports, toward compelling presentations that connect customer needs and ability with business goals; present this work to MDs, GMs, and other senior leaders.
- Prepare and teach introductory training material on experience research, primarily for other user experience practitioners.
- Maintain and uphold research practice and output standards across a Line of Business.

**Required qualifications, capabilities and skills**:

- Bachelor’s Degree in relevant social science or design discipline (e.g., Human Computer Interaction, Cognitive Sciences, Psychology, Anthropology, Information Sciences) or equivalent work experience.
- Expert User Research skills across breadth of qualitative research (evaluative, generative, formative); understanding of adjacent skills such as UX Writing, Information Architecture, and Interaction Design.
- Advanced project planning and management skills.
- Ability to lead a complex research study from beginning to end independently.
- Prior work involves collaboration within design teams (e.g., with Researchers, Designers) and cross-functionally (Product Management, Engineering).
- Comfortable and confident when presenting work to executives.
- Robust understanding of the business needs, and how research connects with it.

**Preferred qualifications, capabilities and skills**:

- Master’s, Ph.D. or other graduate in relevant social science or design discipline (e.g., Human Computer Interaction, Cognitive Sciences, Psychology, Anthropology, Information Sciences) from a major accredited college or university
- Understanding of quantitative methodologies including survey design and analysis (in Excel, R or equivalent).
- Exposure to UX tools e.g., Optimal Workshop, Qualtrics, SurveyMonkey, Figma.
- Exposure or interest in Service Design.
- Interest or previous experience working in Financial Services or Fintech.

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well

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