UX Researcher

**JOB DESCRIPTION**

As a User Experience Researcher your role involves scoping, planning, and conducting research, delivering actionable insights from comprehensive data analysis. You will collaborate with other UX Researchers, Product Designers, Product Owners, and Developers to create experiences that marry the best of user, business + technology thinking.

**Job responsibilities**
- Structure and plan tactical research initiatives that address Market Risk team needs
- Plan and execute generative and formative research
- Take a question or a problem and be able to translate it into a hypothesis—complete with a specific method and tasks that appropriately respond to research, project, and business objectives
- Be able to quickly understand the needs of our internal clients and stakeholders—especially as they relate to who their users are and what questions they really need to have answered
- Design, administer, and report on research studies, producing associated materials (e.g., screeners, discussion guides, toplines, etc.) with some guidance
- Present work, and the rationale behind research findings, to Market Risk stakeholders
- Help non-researchers (Product Designers, Product Owners) in taking part in user research work
- Work collaboratively with Product Designers, Product Owners, Developers, and other key stakeholders through all phases of a project
- Have excellent project management and organizational skills and execute on time

**Required qualifications, capabilities and skills**
- Formal training or certification in relevant research or design discipline (e.g., Interaction Design, HCI, Anthropology, Cognitive Science), or equivalent work experience conducting qualitative research
- Applied experience in user experience research
- Ability to lead a research study from beginning to end independently
- Experience conducting evaluative research, and supporting generative and strategic research
- Demonstrated ability to deliver recommendations that balance user needs and business needs
- Excellent communication, listening, and negotiation skills with stakeholders and senior executives
- write, speak, and present information effectively, persuasively and confidently in a variety of communication/corporate settings
- Foundational experience with key UX methods and UX research tools for studies

**Preferred Qualifications, Capabilities and Skills**
- Master’s, Ph.D. or other terminal degree in Human Computer Interaction, Cognitive Sciences, Psychology, Anthropology, Information Sciences or related discipline from a major accredited college or university
- Expertise in quantitative methodologies, or Service Design
- Interest or previous experience working in Financial Services or Fintech

**ABOUT US**

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

**ABOUT THE TEAM**

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.