Collections Advisor

2 months ago

Darlington, United Kingdom Humanity Full time

Company Description

Jobs for Humanity is dedicated to building an inclusive and just employment ecosystem. Therefore, we have dedicated this job posting to individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Ethnic Minority, and the Previously Incarcerated. If you identify with any of the following communities do not hesitate to register, even if you feel that this particular opportunity is not the right fit for you.

Company Name: Colten Care

**Job Description**:
**Where**: Darlington

**Full time at 37.5 hours per week**: Permanent

**Hourly rate**: £10.52

**Shifts**:08:00/08:30am until 05:15pm/06:00pm on weekdays and 08:00am until 05:00pm on weekends (you'll only work 1 in 3)

**The Role**

Here at EE two things matter to us the most, our customers and our people. Our Advisors are at the heart of everything we do. Your role would be to **speak to customers** that have fallen behind with their payments and you’ll help get things back on track. With an **empathetic **outlook, **a can-do attitude** and a great knack for problem solving, it’ll be down to you to l**isten to problems and help find solutions** that ensures a **happy **outcome - making our customers relationships **stronger **than ever and helping us on our mission to become the best for service.

We are more than a **team** at EE; we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Your Future With Us**

We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Our **Aspire** programme is just one example of how we can help you move your **career** forwards, and if you’d like to know more just ask

**Wondering If You’re What We’re Looking For?**

We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong.

Whatever your **age**, **race**, **sexuality**, **disability**, **religion** or **gender** **identity**, we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at EE.

**Wondering What’s In It For You?**

Being part of the EE family brings a huge number of benefits including the below:

- A **great** starting salary of **£20,511**:

- Great variable **pay opportunity** in Collections
- Our hybrid variable pay scheme **offers ‘on target’ Earnings** of 15% on **top** of your salary
- **Illustration example, a salary of £20,511 gives an **overall opportunity** of £23.8k per year.
- Our **Smart working model** which supports you to create a **flexible working** routine that works for you
- ** Huge** discounts of EE & BT products including your Mobile and Broadband - saving you **hundreds** **of** **pounds** every year
- Brand **new** **sites** We are currently refurbing all our contact centres to make them **state of the art** and a great place to work
- Volunteering days, so you can **give back** to your local community
- Optional Pension scheme to **protect** your **future**:

- ** Critical Illness** cover
- Gym membership **discounts**:

- ** Discounts** off attractions for the **family** all year round

The smaller bits like;

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