Supply Chain Support Advisor

2 months ago

Darlington, United Kingdom BT Full time

Supply Chain Support Advisor

**Job Req ID**:15100**Posting Date**:02-May-2023**Function**:Corporate Functions**Location**:Global House (EE), Darlington, United Kingdom**Salary**:Attractive salary and benefits package**Supply Chain Support Advisor - Darlington (Hybrid) - Attractive salary and benefits package**

**Are you open to change and resilient to challenges?**

**Do you have the ability to put yourself in the customer shoes and drive resolution to a high standard?**

**If so, BT are looking for a Supply Chain Support Advisor where we’ll empower you, to empower our business units.**
- Supply Chain Support is multifunctional team incorporating over 100 individual roles. The area provides expertise and specialist knowledge on all supply chain processes to support our customer facing teams such as CS, EE Retail, Corporate/SME, Insurance and Indirect.- We provide a bespoke service enabling the effective and efficient management of customer queries in relation to SC activity, including but not limited to delivery queries, stock management, device costs, fraud analysis and order processing.**What’s in it for you? What are the benefits?**
- At BT, we entertain, educate and empower millions of people every single day. We’re a brand built on connecting people - whether that’s friends, family, businesses or communities. Working here, you’ll receive an attractive salary and a range of competitive benefits, but - more than that - you’ll be joining an ambitious organisation with a culture of togetherness, collaboration and inclusivity. Benefits of working for BT include:
- Tailored training and development opportunities to continue to build your career
- 25 days’ annual leave (not including bank holidays)
- Pension scheme - you contribute 5%, BT contributes 10%
- Discounted BT broadband and BT Sport, BT TV and Mobile
- Share option schemes
- Season ticket loan and cycle to work schemes and many more flexible benefits to fit around you

**What will the role involve as our Supply Chain Support Advisor?**
- Provide excellent service at all times whilst operating within company guidelines and constraints within the processes of the area knowing when to use initiative and step outside of the box within reason.
- Actively manage the return stock aspect of swap return and failed delivery ensuring all and correct stock is returned. Financially adjusting customers’ accounts where required to recover cost losses
- Proactive management of outbound deliveries to ensure success and prevent PTC, including analysis of customer verbatim and process efficiency

**What are we looking for in our Supply Chain Support Advisor? You may have a variety of the below;**
- Customer Focus: The ability to put yourself in the customer shoes and drive resolution to a high standard, ensuring customer satisfaction throughout.
- Analytical and reasoning skills: ensure complex queries are dealt with effectively and efficiently without the need for escalation.
- Perseverance and motivation: Must be able to see a case through to the end ensuring the desired outcome for all parties is agreed and met.
- Commercial Awareness: Costs are key to the area and as such employees must be conscious of costs vs experience to find the right balance for the customer and the company

**Who is the Consumer Unit?**
- We’re the largest telco in the industry worth over £10bn in revenue, with over 20k employees and 34m customers - this offers enormous opportunities for our people and to be No. 1 in the market. Our Consumer Unit consists of three household brands - EE, BT & Plusnet, from which collectively we generate more revenue than any other part of BT. This gives us more potential and scale than ever before and it’s a phenomenal foundation to build from. All three brands are really important to our future strategy. BT, EE & Plusnet are unique and are more valuable to us as their own individual brands. We’ve got something special and we want everyone to feel proud about working here and excited about where we’re going and what we’re going to do.**How to Apply**
- So, if you're interested in the power of potential, why not join us today and release yours? You can read more here about what it's like to work at BT-
- BT is an equal opportunities employer. We’re working hard to create an inclusive working environment, where people from all backgrounds can succeed. We want to make sure your recruitment experience is the best it can be - so, if you’re selected for an interview, please let us know if there’s any adjustments we can make that would be helpful for you.

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