Collections Advisor

**Where**: Darlington

**Full time at 37.5 hours per week**: Permanent

**Hourly rate**: £10.52

**Shifts**:08:00am until 06:00pm on weekdays and 09:00am until 05:00pm on weekends (you'll only work 1 in 3)

**The Role**

Here at EE two things matter to us the most, our customers and our people. Our Advisors are at the heart of everything we do. Your role would be to **speak to customers** that have fallen behind with their payments and you’ll help get things back on track. With an empathetic outlook, a can-do attitude and a great knack for problem solving, it’ll be down to you to listen to problems and help find solutionsthat ensures a happy outcome - making our customers relationships are stronger than ever and helping us on our mission to become the best for service.

We are more than a **team** at EE; we are a **family**, and this ethos includes our customers too. This means that your role will be to make sure our customers receive an exceptional and **personal** service every single time.

**Your Future With Us**

We are **passionate** about helping you progress your career and are committed to your growth and development. When the time is right for you, we’ll be right there and will do everything we can to help you get to where you want to be.

Our **Aspire** programme is just one example of how we can help you move your **career** forwards, and if you’d like to know more just ask

**Wondering If You’re What We’re Looking For?**

We believe in a completely **personal** environment, where you’re treated like you want to be treated. We’re **committed** to working together to build a **community** where everyone feels they belong.

Whatever your **age**, **race**, **sexuality**, **disability**, **religion** or **gender**identity**, we recognise and **celebrate** our differences and embrace **diversity** at all levels. Everyone is **welcome** at EE.

**Wondering What’s In It For You?**

Being part of the EE family brings a huge number of benefits including the below:

- A **great** starting salary of **£20,511**:

- Great variable **pay opportunity** in Collections
- Our hybrid variable pay scheme **offers ‘on target’ Earnings** of 15% on ** top** of your salary
- **Illustration example, a salary of £20,511 gives an **overall opportunity** of £23.8k per year.
- Our **Smart working model** which supports you to create a **flexible working** routine that works for you**Huge** discounts of EE & BT products inclu