Customer Service Admin Support

2 weeks ago


Cheltenham, United Kingdom Bamboo Technology Group Full time

Bamboo Technology Group is a telecoms and IT managed services company based in Cheltenham. Encompassing fixed, mobile, data, software, and digital assurance solutions we sell to SMEs and small corporates in the UK and Australia. With a strong focus on highly regulated industries, we attract much of our revenues from the Healthcare, Construction, Professional Services and Justice sectors.

We are looking for a friendly face to join the Customer Service team on a full time, 12-month fixed term contract. This is a key role in the day-to-day administration of the customer requests and enabling the team to provide excellent services to our customers.

**Main duties and responsibilities**
- Adherence to Bamboo Information Security policies and procedures in all aspects of your job role, with emphasis on Confidentiality, Availability, and Integrity of information.
- Updating Group Customer Record Management System(s) with customer product data.
- Day to day administration of the IoT contracts ensuring data is entered quickly and accurately.
- Validation and inputting of contract information to ensure data accuracy in readiness for system change.
- Administration tasks to support the customer service team with large mobilisations and contract amendments.
- Daily usage alert monitoring.
- Liaising with other departments and teams.
- Preserves & grows knowledge of company procedures, products and services.
- Organises workload to meet customer timeframes.
- Any other duties to fulfil the business requirements as defined by the Customer Services Manager.

**We're looking for**
- Great attention to detail and accuracy
- Excellent organisational and communication skills
- Proficient in core Microsoft Office systems - in particular Excel
- Ability to learn and work with different systems
- Able to work independently without supervision.
- Great Team Worker
- Use initiative in prioritising workload.
- Ability to plan and co-ordinate own workload in conjunction with other colleagues and departments.
- GCSE pass at C or above (or equivalent) in English and Maths

**This role will include working at a college campus and therefore for safeguarding purposes an Enhanced DBS check will be required.**

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

**Salary**: £15,000.00-£20,319.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Work Location: One location



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