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Nhs Call Handler

4 months ago

Wigan, United Kingdom Jobwise Ltd Full time

**Do you love working in Customer Service and engaging with different people? Maybe you have a background in retail or hospitality and are looking for a transition into something new? If this is you then look no further**

**We are looking to recruit 3 confidant and compassionate NHS Call Handlers to join the Customer Service team and support the out of hours appointment services for a NHS organisation in Wigan**

**Offering part time hours working a combination of shifts on a rota over 7 days this position will give you days off in the week, only working 1 day at a weekend and either a whole morning or afternoon off dependant on what shift you work that day.**

**We are seeking applicants who are committed for the long term, punctual and reliable and in return you will receive ongoing training, consistent work that's ongoing, immediate start, a great team and a role where you really get to help people.**

**What will you be doing as a NHS Call Handler?**
- Working across 3 areas of the business to give you variety in your role. You will be trained on all areas to support the covid vaccination appointments, out of hours services and triage support
- Using your great listening skills to identify patients' needs and accessing their information on the NHS database
- Working on patient lists to contact them regarding Covid vaccination appointments
- Supporting GP practices with patient appointments outside of the GP hours - you will have the opportunity to assess patients symptoms and criteria and book them appointments to be seen out of hours
- Using your great communication skills to triage the patient and go through a series of questions to identify if the patient needs and appointment
- Offering support and advise to all patients in need

**We would LOVE to hear from you if you have the following skills and experience**:

- If you love multi-tasking and work confidently on a computer, keyboard, and headset
- As a Customer Service Agent you are an excellent communicator and enjoy working with a variety of individuals
- Have worked in Call Centre or Inbound Call Handling role
- You have a great personality, fantastic listening skills, have a bubbly and caring nature
- Flexible and committed to working on a rota shift pattern spread over 7 days

**What will you get in return for your work as a NHS Call Handler?**
- On-going temporary opportunity
- Regular hours 24 -30 per week and on site working
- Opportunity for overtime to boost your income
- Great company to be a customer service agent for
- Current office based in WN1 postcode will be moving to WN3 post code
- Opportunities to progress within the business
- Full training and support
- Fantastic team
- £9.50 per hour increasing to £10.42 in April with weekly pay
- Immediate start

**To Apply,**

If this sounds like a Customer Service role you will LOVE, please send your CV

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