Senior Customer Information Officer

1 month ago


Catford, United Kingdom Reed Business Support Full time

My client, a southeast London local authority, seek an experienced Customer Information Officer to start this ongoing temp booking asap.

The role:

- T**o investigate and resolve Freedom of Information Requests (FOI’s), Environmental Information Regulation requests (EIR’s), Subject Access Requests (SAR’s) and Disclosure requests, working with services across the Council.**:

- **To identify service failures and opportunities for service improvement**:

- **To provide advice, support and training to service areas to improve resolution at the first ‘point of contact’ and decrease contact volumes and escalation rates**:

- **To ensure service areas work within both statutory and non-statutory guidance to achieve agreed performance targets, process adherence, timeliness and quality levels tackling non-compliance and/or escalating as appropriate.**

**Immediate start**

**Ongoing temp booking**

**35 hours per week Mon to Fri**

**Hybrid working**

**£22.85 PAYE / £28.30 Ltd Umb per hour



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