Housing Support Officer
4 weeks ago
**About us**
Safe Space Housing is a supported accommodation provider committed to alleviating homelessness and its detrimental effects in the Leeds area.
Housing Support Officer - Safe Space Housing
Safe Space Housing is a dedicated supported accommodation provider in the Leeds area, committed to alleviating homelessness and its detrimental effects. We work with individuals facing personal challenges and difficulties, who have limited or no access to safe and secure living accommodation.
The Role:
- Deliver responsive customer service and handle enquiries
- Manage all property administration tasks (utilities, council tax, internet accounts)
- Assist with housing benefit claims and support documentation (support plans, risk assessments)
- Perform additional duties as required by the manager
Reporting to:
- Director
Key Requirements:
- Extensive customer-facing experience
- Proven ability in providing administrative support in fast-paced environments
- Experience working with internal and external stakeholders for effective service provision
- Collaborative teamwork across various service areas
- Strong communication skills (written/verbal) and active listening ability
- Excellent IT skills, including records management and data input systems
- Organizational skills, able to prioritize caseloads
- Flexible, responsive, and proactive problem-solving approach
- Empathy and professionalism in working with challenging service users
- Understanding of confidentiality, safeguarding, health and safety, and compliance issues
- Ability to identify personal training and development needs
- Commitment to the organization's aims and ethos
Job Details:
- Full-time, Permanent
**Benefits**:
- On-site parking
- Positive and friendly work culture
- Competitive holiday allowance
Schedule:
- 8-hour shift
- Monday to Friday
**Job Types**: Full-time, Permanent
**Salary**: £21,581.00-£23,769.00 per year
**Benefits**:
- Company pension
- Flexitime
- On-site parking
Schedule:
- Flexitime
- Monday to Friday
Ability to commute/relocate:
- Leeds: reliably commute or plan to relocate before starting work (required)
Work Location: In person
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