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Senior Housing Officer

4 months ago

Leeds, United Kingdom 300 North Limited Full time

Role: Senior Housing Officer

Location: Leeds

**Salary**: £34k based on 37.5hr week
- Pension Scheme
- 25 days annual leave (+ public holidays)

My client is looking to hire a driven Senior Housing Officer to join a growing, collaborative team. Reporting into the Contracts Manager, you will be covering a portfolio of circa 460 properties consisting of assisted living and general needs flats.

Duties of the role include:

- To be responsible for the generic housing management of 466 local authority homes including 140 homes across 3 extra care facilities.
- Effectively deal with a range of housing management issues including but not limited to; rental income and debt management, anti social behavior, breaches of tenancy, succession, and assignment, all in accordance with relevant legislation and contract policy and procedures.
- Develop approaches, systems and practices which ensure the service meets the specification. Act and develop initiatives to solve problems and beat the specification at every opportunity
- Manage several staff including Housing Officers
- Provide advice to customers around their benefit claims, including supporting customers with Universal Credit claims.
- Deliver a first point of contact income collection service via a risk-based matrix approach. Effectively manage all Universal Credit accounts to ensure switch backs are secured (via TP) from day 1 of the APA (Alternative Payment Arrangement) trigger and robustly monitored to minimise rent loss.
- Oversee Communilty Engagement Events
- Achieve contract year end arrears performance target
- 100% compliance with pre-action protocol in all cases escalated to court or eviction.
- Provide help and support to customers including advice on rent payments where appropriate.
- 100% of contacts recorded accurately on Universal Housing/Contact manager.

Person Specification:

- Experience in Delivery Housing management services
- Experience of reducing rent arrears
- Good understanding of the benefit system
- Understanding of the challenges currently facing housing sector.
- Focused/target driven.
- Demonstrative passion for Customer Service.

**Job Types**: Full-time, Permanent

**Salary**: £34,000.00 per year

**Benefits**:

- Additional leave
- Cycle to work scheme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Wellness programme

Schedule:

- Monday to Friday
- Overtime

Ability to commute/relocate:

- Leeds: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Property Management: 3 years (preferred)

Work Location: One location