Customer Service Advisor

2 weeks ago


Preston, United Kingdom Burton Recruitment Full time

Our client, a market leader within the financial services industry is actively seeking a results-focussed, tenacious and organised Customer Service Executive to complement their growing department.

Reporting directly to the Team Manager, key responsibilities will include but not be limited to;
- Answer calls in a professional and credible manner, received via a dedicated helpline
- Accurately collate and record information, ensuring the highest levels of accuracy are obtained
- Liaise with Account Management as required for client specific queries
- Consistently adhere to company policies and SLAs
- Complete all accompanying administration
- Discuss any missed areas in which the client may add to their claim
- Contribute to team performance targets

The successful applicant will demonstrate exceptional organisational skills, with the ability to effectively multi-task under pressure and adhere to deadlines. In addition, you will possess high levels of accuracy, attention to detail, excellent communication/ITskills and a professional telephone manner. Expereince within an FCA regulated environment is advantageous.

In return, the company offers a friendly working environment, continued training/support and genuine scope for internal progression.

This is a fantastic opportunity to join a dynamic, forward-thinking market leader.



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