Implementation Consultant
6 months ago
Webexpenses, headquartered in the United Kingdom, with offices in Australia and North America, is a SaaS company that has grown quickly as a major player in the global online expense management market. Our mission is to enhance business efficiency and effectiveness by eliminating manual processes and elevating our clients' visibility into their company's expenditure.
Join us at an exciting juncture following our acquisition by a private equity firm specialising in tech businesses.
**About the Opportunity**
We now have a fantastic opportunity for an Implementation Consultant to join our well-established UK team. We are in search for our next star, who is eager to carve a lasting imprint on our business and elevate our clients' experiences while continuing to grow their career. This is your opportunity to be at part of our growing business.
In this role you will be at the forefront of our customers journey working closely with both internal and external stakeholders to lead implementation projects and platform rollouts. You'll be the driving force behind the success of client implementation projects and play a pivotal role in building relationships with our valued and prospective clients; ensuring they receive nothing short of an exceptional experience.
You will do this by:
- Leading client implementations including managing the project plan, timelines and project resources.
- Clearly communicating the implementation status, issues, risks and effort.
- Troubleshooting customer issues during implementations.
- Managing client and internal stakeholder relationships for the duration of the implementation process.
- Providing and maintaining a high level of service, with a professional representation of the company at all times.
- A systematic problem-solving mindset.
- Proficiency in simplifying complex scenarios.
- Excellent written and verbal communication skills.
- An understanding of software technology and an ongoing willingness to learn.
- Demonstrated success in previous customer support roles within a B2B setting.
- Proven project management experience.
- Familiarity with finance or an understanding of financial software.
- Ability to talk with and build relationships with clients.
You don't need to be a software developer but you will be proficient with technology. You may currently be in an IT customer support position looking to develop those skills and experience, or already have some implementation experience and are now looking for progression.
**In return we offer**:
- A working environment which enables you to develop your skills and experience.
- Ongoing learning and development including one learning day per month.
- Base salary and bonus.
- A range of benefits including 25 days holiday (rising to 26), plus an additional day off on your birthday, private health insurance, group life insurance, cycle to work scheme, pension scheme.
- This is a full time role working a hybrid model between your home location and our office. You must therefore be able to travel to our West Oxfordshire office 50% of the working week.
- Webexpenses is an equal opportunities employer, and we encourage applicants from diverse backgrounds to join our team._
- Key to this role is an awareness of data privacy and security as you will be dealing with sensitive employee data in accordance with our security policies._
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