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Learning Technology Support Officer

1 month ago

Edinburgh, United Kingdom University of Edinburgh Full time

**Grade UE06: £29,619 to £34,308 per annum**
**Information Services Group/ Learning Teaching and Web / Educational Design & Engagement**
**Full-time: 35 hours per week**
**Open-ended**

**Vacancies available: 2**

We are looking for enthusiastic learning technologists to join our Learning and Teaching Technologies team. Working closely with colleagues across the University, you will bring a customer-orientated focus, an enthusiasm for problem-solving, a methodical and efficient management of your workload as well as a desire to learn new skills and gain expertise in new areas.

**The Opportunity**:
You will help us provide support and guidance on learning technologies to a community of over 40,000 staff and students across the University. Learning technologies supported cover a range of learning and teaching activities including virtual learning environments, virtual classrooms, and assessment systems. You will be one of the first points of contact for our users and, working closely with service experts, will ensure that enquiries are resolved promptly and to the user's satisfaction. There will also be the opportunity to become involved in the management of particular services - e.g. production of support documentation and user training - as well as ongoing service improvement projects.

**Your skills and attributes for success**:

- Good analytical and problem-solving skills.
- Service management and customer relations experience, with demonstrable user focus.
- Excellent communication, digital and inter-personal skills.
- Ability to self-manage and prioritise a varied and challenging workflow of support tasks.
- Relevant experience working in a similar or related role.

For more information, click to view a full copy of the job description.

**As a valued member of our team you can expect**:
An exciting, positive, creative, challenging and rewarding place to work. We give you support, nurture your talent and reward success. You will benefit from a competitive reward package and a wide range of staff benefits, which includes a generous holiday entitlement, a defined benefits **pension scheme **, **staff discounts, **family friendly initiatives **, flexible working and much more. Access our **staff benefits page **for further information and use our **reward calculator **to find out the total value of pay and benefits provided.

The University of Edinburgh holds a Silver Athena SWAN award in recognition of our commitment to advance gender equality in higher education. We are members of the Race Equality Charter and we are also Stonewall Scotland Diversity Champions, actively promoting LGBT equality.

Interviews will be held in March 2023.

If invited for interview you will be required to evidence your right to work in the UK. Further information is available on our **right to work **webpages.

On this occasion the University will not consider applicants requiring sponsorship for this role. International workers will therefore only be able to take up this role if they can demonstrate an alternative right to work in the UK.

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