Reception / Facilities

2 weeks ago

London, United Kingdom The Ardonagh Group Full time

**Purpose of the Role**:
Our purpose is to contribute to the success of the Group by creating great places to work. We will do this by providing excellent Facilities Management, Property Management and ensuring the safety of our people through robust H&S practice.
This role is front of house, providing high quality reception, visitor management, hospitality, switchboard and concierge services

1. To develop and maintain positive relationships with site stakeholders, the wider Property & Facilities team and contractors 2. Provision of general reception duties, including but not limited to:

- Visitor management (meet and greet, notifying host, escorting to meeting room etc)
- Booking meeting rooms and assisting in the co-ordination and preparation of rooms
- Administrative duties such as booking travel, accommodation, booking couriers, taxis
- Managing hospitality for events, large meeting etc

3. Operating the switchboard for external calls

4. Reporting property issues to the P&F helpdesk or local building management and providing cover the Facilities Support when unavailable

5. Working collaboratively as a team in Minster Court

**Key Role Accountabilities**:

- Functional Knowledge/ technical knowledge (incl. commercial decision making)

Reception services
- Business Expertise (incl. building an effective control environment/working collaboratively)

Understand needs customers in your office
- Driving continuous improvement and innovation (i.e. Problem solving/analytical skills)

Identifying ways of improving service
- Building self-insight & relationships (i.e. Interpersonal/ communication skills)

Clear, concise communication.

**Qualifications**:

- Education - GCSE Maths and English (minimum)
- Specialised Knowledge - None
- Skills - Communication, Multitasking, Prioritizing, Organization and Interpersonal skills.
- Professional Certification - None
- Experience - Reception experience in corporate environment

**Person Specification**:

- Personal Integrity - Clear, open and honest communicator
- Performance Driven - Driving to provide the best outcome for the Customer and the Group
- Customer Focus - 100% committed to providing class leading customer service
- Self Management - Able to work on own initiative to agreed inputs/outputs
- Team Player - This role is within a small team and it is essential that everyone can work together and provide cover and support where needed
- Personal Leadership - Conduct oneself professionally
- Interpersonal Skills - Communication, especially listening, is key to being successful in this role
- Innovative and Creative - Finding the best solution to problems whilst working within regulatory and statutory framework

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