Revenue Protection Inspector

7 months ago

London, United Kingdom Great Western Railway Full time

£35,018 after training

Who are we?
GWR is the proud custodian of Brunel's railway - one of the most prestigious networks in the world. We have some of the newest trains in the country and exciting plans to extend our services. With more than one hundred million passenger journeys each year, we carry people to over 275 stations in the South West, passing through beautiful country and some of the UK's top tourist destinations.
We are transforming the way people think about train travel, empowering our team of over 6,000 people from diverse backgrounds to make it a great experience for customers. Together, we will revalue rail as a very special way to travel.

What is the job?
As a Revenue Protection Inspector, you'll liaise with colleagues to deliver a world-class customer experience throughout the journey and will ensure that everyone using GWR services has a valid ticket for travel. You'll be able to adapt to new people, new places and new situations. We are proud in GWR to share a common set of values - these help us deliver for our customers, drive business growth and serve our communities across the West. Working on board our trains, you will clearly demonstrate these behaviours and attitudes.

Who else is involved?
Revenue Protection Inspectors are part of the on-board team and work with Ticket Examiners and Guards on trains, and support colleagues at stations for revenue blocks and special events.

What are the responsibilities?
- To be an ambassador for Great Western Railway by delivering the best customer experience and a safe journey.
- To undertake a full inspection of tickets and railcards on trains and at stations and appropriately challenge customers whose tickets or railcards are not valid or who are travelling without a ticket.
- To issue Penalty Fares to customers where appropriate, in accordance with the Railways (Penalty Fares) Regulations 2018.
- To conduct interviews under caution, in line with PACE legislation.
- To compile documentary evidence and, where necessary, present your evidence in court.
- To work with and supervise other members of the revenue team.
- To write clear and accurate reports.

What sort of person are you looking for?
You need to be enthusiastic and passionate about delivering an outstanding experience for our customers. There will be a variety of shifts, including early starts, late finishes, weekends and bank holidays so you will need to be flexible. We're looking for someone who has the confidence to have challenging conversations with customers whilst remaining calm and professional in what could be confrontational situations. You need to be able to work effectively under pressure and be comfortable in a strictly regulated environment. You need to be positive and proactive with a "can do" attitude and an enquiring mind.

What do I need for the job?
As a minimum you will need:

- The resilience and fortitude of mind to deal with hostility and negativity.
- Excellent retail knowledge.
- The ability to build relationships and work as part of a team.
- The ability to keep calm and focused when under pressure.
- Good literacy and an eye for detail.
- IT skills.

When will I be working?
This role will require you to work an average of 35 hours a week covering a variety of shifts which will include early starts and late finishes as well as weekends and bank holidays. Your starting and finishing times may be when public transport is not available so you must be able to get to and from the station without relying on this.

What else do I need to know?
You must live within a maximum of 60 minutes' travelling time of Paddington station.
The basic salary is £28,183 during training and this rises to £35,018 when fully productive.

The Reward:
As well as a great team environment and comprehensive training, all GWR colleagues enjoy a range of benefits including on-going development, defined benefit pension scheme, free rail travel across the GWR network for you and your family, company-sponsored health care plan, discounted shopping and gym membership, and an employee assistance programme.

We value our differences such as age, gender, LGBTQIA, ethnicity, religion and disability. We maintain zero tolerance towards any form of prejudice towards our colleagues, customers, and future talent.

We celebrate and encourage diversity of thought, progressive ways of working and seeing all our colleagues grow and thrive.

We review all roles and job descriptions to ensure they are accessible and, where possible, we support and provide flexible working options; we recommend that you refer to each vacancy description for further details.

  • Revenue Protection Officer

    2 days ago

    London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful and the Customer Service team make a crucial contribution to this. Six times...

  • Revenue Protection Officer

    4 days ago

    London, United Kingdom East Midlands Railway Full time

    We are proud to be **One Team** at East Midlands Railway (EMR). We are passionate about **keeping people safe, delighting our customers**, **doing the right thing **and delivering easier journeys every day. With over 2,400 employees, our people are the reason we are so successful and the Customer Service team make a crucial contribution to this. Six times...

  • Revenue Protection Officer

    13 hours ago

    London, United Kingdom Morrison Data Services Full time

    **Salary**: Non-technical £24k Single fuel (single phase) £32k Single fuel (3 phase/CT) £33k Dual Fuel £36k plus £3k retention bonus per annum The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the...

  • Revenue Protection Officer

    13 hours ago

    London, United Kingdom Seeka Full time

    **Salary**: Non-technical £24k Single fuel (single phase) £32k Single fuel (3 phase/CT) £33k Dual Fuel £36k plus £3k retention bonus per annum The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the...

  • Revenue Protection Officer

    13 hours ago

    London, United Kingdom Seeka Full time

    **Salary**: Non-technical £24k Single fuel (single phase) £32k Single fuel (3 phase/CT) £33k Dual Fuel £36k plus £3k retention bonus per annum The role of the Revenue Protection Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for making the...

  • Revenue Protection Officer

    3 days ago

    London, United Kingdom Seeka Full time

    **A bit about the role** Location: North London, Central London, SW1 Hours: 45 hours per week, flexible working required to meet business requirements **Salary**: Non-technical £24k Single fuel (single phase) £32k Single fuel (3 phase/CT) £33k Dual Fuel £36k plus £3k retention bonus per annum plus excellent benefits **Location**: The role of the Revenue...

  • Senior Manager of Revenue Protection

    4 days ago

    London, Greater London, United Kingdom ENGINEERINGUK Full time

    Sr Mgr Revenue Protection, Amazon ShippingAbout the RoleWe are seeking an experienced Senior Manager to join our team in the revenue protection space. As a key member of our organization, you will be responsible for identifying and addressing revenue leakage across our supply chain.Key ResponsibilitiesDevelop and implement reporting tools to track revenue...

  • Revenue Protection Officer

    7 months ago

    North London, United Kingdom M Group Services Full time

    **About The Role**: **Salary**: - Non-technical £25,670 per annum - Single fuel - £33,600 per annum for full time roles (plus London weighting where applicable*) - Single fuel (3 phase/CT) £34,600 per annum for full time roles (plus London weighting where applicable*) - Dual Fuel - £39,000 plus £2k attendance and safety bonus per annum for full time...

  • Revenue Protection Warrant Officer

    7 months ago

    London, United Kingdom M Group Services Full time

    About The RoleThe role of the Revenue Protection Warrant Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for leading customer engagement and interactions whilst executing Warrants, ensuring a safe working environment for a qualified meter worker...

  • Property Inspector

    2 weeks ago

    London, Greater London, United Kingdom Capita Full time

    About the RoleWe are seeking an experienced Inspector to join our team in the Barnet area. As a key member of our Revenues Inspectorate, you will be responsible for conducting visits and inspections to ensure accurate council tax banding.The ideal candidate will have excellent communication skills, a keen eye for detail, and the ability to work...

  • Mortgage and Protection Consultant

    2 weeks ago

    London, Greater London, United Kingdom Secure Mortgages & Protection Full time

    Key ResponsibilitiesThe successful Insurance Protection Specialist will be responsible for:Selling insurance products and estate planning services to clients.Building relationships with existing and new clients to increase revenue and business growth.Working closely with colleagues to ensure seamless delivery of services and meet sales targets.Maintaining...

  • Revenue Protection Assistant

    7 months ago

    London, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join our team and help us continue to improve quality of life by...

  • Inspectors

    2 months ago

    London, United Kingdom Reed Professional Services Full time

    Inspector in Animal Science Location: Home-based with travel across Great Britain Reed Professional Services are seeking a qualified Inspector to play a central role in the maintenance of public confidence in the protection of animals used in scientific procedures. This role is pivotal in ensuring compliance with the Animals (Scientific Procedures) Act...

  • Inspectors

    4 weeks ago

    London, United Kingdom Reed Professional Services Full time

    Inspector in Animal Science Location: Home-based with travel across Great Britain Reed Professional Services are seeking a qualified Inspector to play a central role in the maintenance of public confidence in the protection of animals used in scientific procedures. This role is pivotal in ensuring compliance with the Animals (Scientific Procedures) Act...

  • Revenue Protection Assistant

    7 months ago

    London, United Kingdom South Western Railway Full time

    **Who are we?** South Western Railway (SWR) operates over 1,500 services each weekday across the network and employs more than 5,000 people. We provide easy and convenient mobility, connecting people and communities in South West London, southern counties of England and the Isle of Wight. **Join our team and help us continue to improve quality of life by...

  • Revenue Protection Administrator

    7 months ago

    London, United Kingdom Greater Anglia Full time

    £29453 **Are you looking for an opportunity?** Greater Anglia operates a busy railway network from London Liverpool Street to destinations across the east of England. We have a high standard of service for our customers throughout their journey experience so they can sit back relax and travel with confidence. Not to mention a whole new set of modernised...

  • Council Tax Inspector

    6 months ago

    London, United Kingdom Capita Full time

    Are you looking for a rewarding and challenging career in the public sector? Do you have a confident attitude and a keen eye for detail? If so, you might be the perfect fit for our Revenues Inspectorate team! We are a growing business that provides visits and inspections to various local authority contracts in London. We need to expand our team of...

  • Trading Investigator, Revenue Protection

    7 months ago

    London, United Kingdom Sportradar Full time

    **Company Description** We’re the world’s leading sports technology company, at the intersection between sports, media, and betting. More than 1,700 sports federations, media outlets, betting operators, and consumer platforms across 120 countries rely on our know-how and technology to boost their business. OVERVIEW Working within Sportradar’s Rights &...

  • Safety Equipment Inspector

    3 weeks ago

    London, Greater London, United Kingdom First Military Recruitment Ltd Full time

    The JobA great opportunity has arisen for a skilled Safety Equipment Inspector to work with us. You will be inspecting and testing various types of fall protection equipment to ensure they meet strict industry standards.

  • Ultrasonic Inspector

    3 days ago

    London, United Kingdom Transport for London Full time

    **Ultrasonic Inspector** **042018** **Organisation** - TRACK MAINTENANCE AND RENEWALS **Job** - Track **Position Type** - Full Time **Ultrasonic Inspector** **Salary** - £56,000 -£60,000 (depending on experience) **Location** - Edgware Depot **Contract **Type** - Permanent **Overview of project/role** To work as a member of the Ultrasonic Team,...