Revenue Protection Warrant Officer

3 months ago

London, United Kingdom M Group Services Full time

About The RoleThe role of the Revenue Protection Warrant Officer is to investigate, detect and deter instances of Theft of Gas and Abstraction of Electricity by Residential or Business customers; You will be responsible for leading customer engagement and interactions whilst executing Warrants, ensuring a safe working environment for a qualified meter worker to carry out any required meter works.

You will be required to gather evidence and provide all required information to the client to enable any further actions to be taken.

Additionally, a Revenue Protection Warrant Officer will also be required to support with other revenue protection activities such as pre-Warrant visits or site investigations.

Key Responsibilities
- Help create a leading health and safety culture for the Revenue Protection Unit and SEEKA
- Ensure safety first approach for themselves, their colleagues, and our customers
- Visit Customer premises to investigate suspected instances of abstraction of electric/theft of gas
- Establish facts and show resilience in circumstances where deception may exist
- Visit Customer premises to support recovery activities
- Deliver customer service skills - professional, upholding SEEKA’s brand image, showing empathy
- Negotiation outcomes, with ability to communicate the process to the customer
- Use networking skills to build and maintain strong working relationships with local engineers, the Police and Court staff, local authorities, and meter readers
- Represent SEEKA as a professional witness in Court
- Presenting facts clearly and with confidence
- Proactively manage relationships between SEEKA, other industry organisations and local authorities
Day to day relationship with Revenue Protection Support Teams

What you’ll bring to the role
- Understanding and experience of recovery activities within the utilities industry
- Experience in leading Warrant execution visits/activities
- The ability to communicate effectively at differing levels.
- Strategic thinking and decision making
- Impact and influencing skills
- Effective networking
- Stakeholder management
- Effective decision making
- Strong planning and organisational skills
- Communication
- Conflict Handling Skills
- Negotiation Skills
- Interrogation skills to establish facts
- Report writing skills
- Full manual UK Driving Licence
- Understanding of the supply licence conditions relevant to theft of energy. (desirable)
The ability to identify theft of gas and abstraction of electricity situations (desirable)
- About The CompanyM Group Services Energy Retail Division is proud to be one of the UK's largest utilities support organisations - and we’re still growing, with some exciting times ahead. We pride ourselves on being award-winning and recognised for our diligence, customer service and expertise.

We are part of M Group Services, a £1.4 billion turnover business, with a wide and diverse field of operations that regularly presents opportunities for growth. We work with our clients and partners to ensure we keep abreast of industry developments and remain at the forefront of progress. We have been one of the Times 100 Top Track Companies for the last three years running.
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