Customer Service Assistant

4 weeks ago

York, United Kingdom Cineworld Group Plc Full time

**Customer Service Assistant - Duke of York's, Brighton**:
Location

Brighton

Business Area:
Picturehouse Cinemas

Job type:
Part Time Contract

Contact name:
DOY Management

Job ref:
052257

Published:
about 1 hour ago

CUSTOMER SERVICE ASSISTANT

**DUKE OF YORK'S PICTUREHOUSE, Brighton**

The Duke of York’s Picturehouse is the jewel in the crown of Brighton. As the oldest purpose-built and continuously operated venue in the UK and adorned with giant Can-can legs on its roof, our one-screen spectacle of a venue is a well-loved icon at the heart of the local community.

DUKE OF YORK'S WEBSITE

In addition to a diverse programme of films, ranging from quality blockbusters to independent, classic, foreign-language and art-house, our cinemas show live HD broadcasts of productions from world-class arts venues, such as the New York Metropolitan Opera and the Bolshoi Ballet, theatre productions such as the Royal Shakespeare Company Live from Stratford-upon-Avon and National Theatre Live, art exhibitions and filmmaker Q&As.

Food and drink are integral parts of the experience here at the Duke of York’s, with our Café and Bar offering making our cinema an exciting social hub within the community.

Duke of York’s is part of Picturehouse Cinemas who operate 26 cinemas across the UK and are a stand-alone division of Cineworld PLC.

**VACANCY**

We are looking for passionate and enthusiastic Customer Service Assistants with food and beverage experience who can bring the Picturehouse way of working to this established venue.

Please note there is a requirement to work evenings and weekends. We are offering 16 or 24 hour per week contracts, with regular additional hours available over any of the seven days.

We offer an hourly rate of £9.80, including paid breaks and additional bonus opportunities for this role.

**LOCATION**

The Customer Service Assistant Role is based at the Dukes at Komedia, Gardner Street, Brighton.

**APPLICATION**

**JOB DESCRIPTION**:
**JOB TITLE**

Customer Service Assistant

**DIRECT REPORT TO**

Supervisor

**JOB PURPOSE**

To welcome and serve visitors to the cinema in an individual and informed way whilst delivering the highest standard of customer service at all times. You will support the cinema team to promote the benefits of membership and continuously drive sales, whilst ensuring a smooth running of the cinema in line with policies and procedures. You will be fully trained to perform different duties at various times across the cinema. Your duties will include Box Office duties, Retail duties, Usher duties, Bar duties and Kitchen duties with particular attention paid to customer service in all areas.

**MAIN DUTIES**

Customer Service - You will:

- Deliver an excellent standard of customer service in line with the Picturehouse Experience Expectations through individuality, serving pleasantly and efficiently whilst managing queues effectively and having up to date product knowledge to maximise customer enjoyment and encourage repeat visits
- Guide customers to their seats where necessary; following the correct ticket verification procedure including Member card holders and ensuring every person who enters the cinema has a ticket
- Respond to verbal customer complaints/queries immediately, where appropriate using your own skill and knowledge to resolve or direct to an appropriate person who can assist
- Be knowledgeable about the cinema’s services and facilities
- Ensure all communication via radios is appropriate, clear and concise
- Provide information on performance start and finish times, films synopsis and film classification
- Be aware of the policy towards film piracy within the cinema and take appropriate action when necessary
- Be aware of and enforce all film classifications and identification procedure
- Ensure all lost property is correctly delivered to the appropriate area and logged in line with policy
- Monitor screens for piracy, picture & sound quality, temperature, customer disturbance and any H&S issues

Promoting Sales - You will:

- Be knowledgeable of current marketing promotions and raise customer awareness
- Ensure sales accuracy by processing transactions, memberships and discounts correctly and in line with policy
- Promote Membership through personal recommendations and upcoming films, highlighting the benefits and rewards of the Membership scheme
- Promote and encourage sales through organised and attractive displays using up to date POS, ensuring rotation of stock i.e. adhering to First In, First Out (FIFO) process; and suggesting suitable additional products (such as cake with coffee)
- Ensure all wastage is correctly recorded by following the wastage procedures

Health & Safety - You will:

- Follow the Food Hygiene Regulations and Health & Safety Policies
- Work efficiently using all pieces of equipment (you have been trained on) correctly and with care
- Inform management immediately of any breaches or issues within Health & Safety
- Help monit

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