Customer Service Assistant L1

3 weeks ago

York, United Kingdom Wilko Full time

**Customer Service Assistant L1**:

- Hourly Rate
- ** 10.62**
- Location
- ** York**
- Contract Type
- ** Permanent**
- Hours / Specific Hours
- ** / Working 5 shifts 8.00am - 7.00pm Monday to Saturday, Sundays 8.00am - 4.30pm**

**The Vacancy**

We love our customers. They’re just like our Customer Service Assistants - people who want to get on with stuff, get things done and get hands-on too. That’s why they come to our stores for help with all the everyday stuff that makes their world go round. As a Customer Service Assistant, you’ll play a big role in a growing business that’s as ambitious as you are.

Your role as Customer Service Assistant will be all about making sure every customer receives the very best service, every time, at the till or out on the shop floor. Thanks to your warm friendly manner, helpful approach and great product knowledge, customers will keep coming back to us every time they need to tick those to-dos off their list. Taking huge pride in what you do, you’ll make sure that the shop floor looks shipshape, and all of the stock is in the right place and of course, looks its best.

Naturally, we don’t expect you to know wilko inside and out. Which is why we train and develop our Customer Service Assistants to build the knowledge, confidence and skills they need to be the best and keep our customers smiling. However, you will need a genuine enthusiasm for customer service, the motivation to learn and a real passion for helping people - no matter what they need from us.

If you value hard work, having fun and want to be part of a happy environment that people love to work in, you’ll be well-rewarded for it. You’ll receive a really generous benefits package that includes 28 days holiday (including Bank Holidays) rising to 38 after 10 years’ service, a pension scheme, the opportunity to join our Retailer Level 2 apprenticeship scheme and team member and family discounts of 20% plus much more.

**The Company**

We're a family-owned business with honest and fair family values at our heart.

For ninety years, we've been giving our customers all the stuff they need to brighten up their homes and neaten up their gardens. And, when it comes to our people, we believe in offering the same support, for the things that matter to them too.

So, take a closer look. Discover the history, values, and commitments that make us who we are - and that you'll become part of if you join us.

**Rewards & Benefits**

**Be better every day**
- We have a fantastic incentive plan at wilko: Be Better Every Day Bonus - BBED Bonus. This is our annual cash bonus plan which is open to everyone at wilko.
- **Holidays**
- Depending on your band and length of service, your holiday package will range from 28 days - 38 days, including bank holidays. There is also the option (band and business area dependant) to purchase up to an additional 10 days holiday. Speaking of holidays, we also own a range of holiday homes across the country so if you fancy a weekend away, we could get you a great deal.
- **Pension scheme**
- To help save for your future we offer a competitive pension scheme for you to join. Contributions vary depending on your band; giving you the opportunity to save into a first class pension scheme.
- **Wilko team member discount**
- This is our most loved benefit. To help your hard-earned cash go further, you’ll enjoy a 20% discount in store and online. Even better, we offer a second discount card too (terms and conditions apply).
- **Employee benefits trust**
- Founded by Tony Wilkinson in the 1980’s, this was set up to help our team members, as and when they need it. The Trust can support you in a number
- of ways:

Holiday accommodation
- Educational benefits
- Financial support

**Wilko PERKS**
- This is an online portal where you can access amazing offers and discounts. From great discounts on shopping, days out, holidays and health and fitness, there’s lots to explore.
- **Loyalty awards**
- We believe your loyalty deserves rewarding. So, once you complete 10 years continuous service, you’ll receive a wilko gift card as a thank you for your contribution. We’ll mark your next milestone in service every 10 years after that.
- **Celebratory gifts**
- From becoming a parent to getting married or celebrating a significant anniversary - if it’s important to you, it’s important to us. So, we’ll celebrate with you with a wilko gift card.
- **Wellbeing**
- Our free and confidential advice and assistance programme can help support you in a wide range of ways. From advice about how to balance the demands of work and life, to financial and legal information, a wide range of experts are available 24/7.

  • Site Supervisor

    2 weeks ago

    York, United Kingdom City of York Council Full time

    **NON CYC VACANCY** **SCHOOL VACANCY** We are looking to appoint a Site Cleaning Supervisor (L1) for 17.5 hours per week (3pm - 6.30pm, Monday -Friday) on a full year basis to join our team at Burton Green Primary School. This role is to provide a high quality effective cleaning service with caretaking responsibilities to ensure a secure, safe and...

  • Customer Service Advisor

    3 weeks ago

    York, United Kingdom Customer Management Resourcing (CMR) Full time

    **Job Title**: Customer Service Advisor **Salary**: £23,000 **Location**: York Are you passionate about providing exceptional customer service? Do you have a natural talent for problem-solving and thrive in a fast-paced environment? If so, we have an exciting opportunity for you! We are a healthcare organization dedicated to providing affordable...

  • Customer Service Advisor

    3 weeks ago

    York, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role: Customer Service Executive** **Full Time & Part Time** **Training is 6 weeks long, Monday - Friday 9am-5pm, starting on 17th April.** **Location: York** **Salary £23,000 pus excellent benefits. (Part-time salary is pro rata)** **Hybrid working after probation** Do you consider yourself a customer service professional? Are you looking for...

  • Customer Service Assistant

    2 weeks ago

    York, United Kingdom Cineworld Group Plc Full time

    **Customer Service Assistant - City Screen York Picturehouse**: Location York Business Area: Internal, Picturehouse Cinemas Job type: Part Time Contract **Salary**: 10.68 Contact name: Cath Sharp Job ref: 070816 Published: about 1 hour ago Startdate: 1 March **We are looking for amazing front of house personalities to join us as Customer Service...

  • Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom Cineworld Group Plc Full time

    Customer Service Assistant - Duke of York's, Brighton:LocationBrightonBusiness Area:Picturehouse CinemasJob type:Part Time ContractContact name:DOY ManagementJob ref:052257Published:about 1 hour agoCUSTOMER SERVICE ASSISTANTDUKE OF YORK'S PICTUREHOUSE, BrightonThe Duke of York's Picturehouse is the jewel in the crown of Brighton. As the oldest purpose-built...

  • Customer Service Assistant

    3 weeks ago

    York, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 16 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...

  • Customer Service Assistant

    3 weeks ago

    York, United Kingdom Compass Group Full time

    **What you'll be doing**: We're looking for a Customer Service Assistant who will be the face of our business, delivering exceptional customer service for a major High Street brand on a part time basis, contracted to 16 hours per week. You'll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that...

  • Customer Service Assistant

    2 weeks ago

    York, United Kingdom BM Stores Full time

    **B&M Retail are currently recruiting for Customer Service Assistants to join the team at our store in **Clifton Moor Retail Park, York**!** **We have various part time opportunities offering 18-30 hours per week with various shift patterns available including evening and night shifts.** We are one of the UK’s fastest growing retailers and, with our...

  • Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom BM Stores Full time

    B&M Retail are currently recruiting for Customer Service Assistants to join the team at our store in Clifton Moor Retail Park, York We have various part time opportunities offering 18-30 hours per week with various shift patterns available including evening and night shifts.**We are one of the UK's fastest growing retailers and, with our ongoing expansion...

  • Customer Service Assistant

    2 weeks ago

    York, United Kingdom Britbet Racing LLP Full time

    **Customer Service Assistant (Betting)** We are looking for Customer Service Assistants to work with us in our betting team in the public, restaurant and hospitality areas of York Racecourse on liver race days! This role therefore is very casual - perfect along side a another job, or those who have retired/students wanting some extra cash. - **June -...

  • Customer Service Assistant

    3 weeks ago

    York, United Kingdom City Cruises Full time

    City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole, and York. **This is a 6month...

  • Customer Service Assistant

    6 days ago

    York, United Kingdom City Cruises Full time

    City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole, and York. **This is a 6month...

  • Customer Service Assistant

    1 month ago

    York, United Kingdom Tenpin Full time

    Come join our fantastic team. We love to entertain! It’s in our DNA!... and it’s not just about have lots more to offer from Houdini’s Escape Rooms, to Karaoke rooms, 4DLaser Arena, Soft Play to Arcade Machines and Pool Tables. We also have fullylicensed bars including cocktails, and of course our fabulous food menu. We have something fun for...

  • Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom Charterhouse Recruitment Services Full time

    CUSTOMER SERVICE ASSISTANTThis is a great opportunity to join a successful insurance company, you will be part of a team environment offering quality products. You will provide superior customer service to policy holders dealing with general enquires about their policy also providing full policy administration.YOUR NEW JOB...THE ROLE... Receive and answer...

  • Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom City Cruises Full time

    City Cruises UK is part of the City Experiences division of the Hornblower Group, a global leader in world-class experiences and transportation services. We operate public dining and sightseeing cruises as well as private charters for corporate events, birthday parties, weddings, or other special occasions across London, Poole, and York.This is a 6month FTC...

  • Temporary Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom One to One Recruitment Full time

    Job title - Customer Service Assistant/Administrator Location - New Earswick Pay - £12.88/hr Hours - pm or 10 - 6pm Monday to Friday or Tuesday to Saturdays on a rota'd basis Job type - Temporary Start date - ASAP Duration - Approx.6 months Working for our partners The Joseph Rowntree's Foundation Trust which is a highly respected charity based in York;...

  • Customer Support Advisor

    4 weeks ago

    York, United Kingdom Customer Management Resourcing (CMR) Full time

    **Role: Customer Support Advisor** **Location: York** **Salary £23000** Do you consider yourself a customer service professional? Are you looking for progression in a business that has a genuine community vibe? If so, we would like to speak to you. This is an office-based role working in York, 10-minute walking distance from the train station. - Free...

  • Customer Service Assistant

    3 weeks ago

    York, United Kingdom Wickes Full time

    Wickes, Unit 3, Lysander Close, Clifton Moore, York, YO30 4XB **What can we offer you?** - Salary: If you are 21 yrs and over £11.44phr, 18 yrs - 20 yrs £10.79phr and under 18 yrs £7.94 phr with an opportunity to earn monthly bonuses of up to £300. You’ll be supported with fantastic learning and development and have the opportunity to grow and...

  • Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom Wickes Full time

    Wickes, Unit 3, Lysander Close, Clifton Moore, York, YO30 4XBWhat can we offer you? Salary: If you are 21 yrs and over £11.44phr, 18 yrs 20 yrs £10.79phr and under 18 yrs £7.94 phr with an opportunity to earn monthly bonuses of up to £300.You'll be supported with fantastic learning and development and have the opportunity to grow and develop your career...

  • Customer Service Assistant

    2 weeks ago

    York, York City, United Kingdom Britbet Racing LLP Full time

    Our Customer Service Assistant role involves placing bets on behalf of Racing Guests and in turn paying out winning ticket/s. This requires the use of a touchscreen terminal to navigate around the different racecourses and races, as customers can bet at any course with a live race day. As an Operator you will have the opportunity to work in a static Cashier...