Customer Service Assistant

2 weeks ago


York, United Kingdom Britbet Racing LLP Full time

**Customer Service Assistant (Betting)**

We are looking for Customer Service Assistants to work with us in our betting team in the public, restaurant and hospitality areas of York Racecourse on liver race days

This role therefore is very casual - perfect along side a another job, or those who have retired/students wanting some extra cash.
- **June - Friday 14th, Saturday 15th June**_
- **July - Friday 12th, Saturday 13th, Friday 26th, Saturday 27th July**_
- **August - Wednesday 21st, Thursday 22nd, Friday 23rd, Saturday 24th August**_

**Who are we looking for?**
- Applicants 18+
- Excellent customer service skills - 1 year experience preferred
- Ability to work with cash confidently/good mental arithimetics - 1 year experience preferred
- Confident speaking to the general public
- Drivers/keen travellers are ideal for most regions
- No prior experience needed as paid training is provided.

**What does the role entail?**
- You will place the customers bet/s on the terminals when approached
- Pay out winnings to customers who present you with a winning ticket
- Providing an excellent level of customer service
- Cash handling effectively and cash up your float at the end of each race day
- Confident in talking to customers about their day, as well as odds and non-runners etc (this is displayed on your screen) - going the extra mile to provide a pleasant, friendly experience for all

**Why work for us?**
- Working in a friendly and supportive environment
- A fun and fast-paced customer service role
- Competitive hourly pay and holiday pay
- Receive travel pay to work at other racecourses
- Work at some of the most prestigious racecourses and racing events in the country
- Casual work, no minimum amount of hours to complete
- Free on-site parking

**Uniform**
- White shirt/blouse, black smart trousers/skirt, black smart shoes

**Salary**
- Minimum £11.75 per hour + holiday pay 13.3%
- Increased rate for York Ebor, Cheltenham Festival and other large fixtures
- Monthly pay
- Holiday pay can be accrued or paid out monthly based on preference
- INDHP_

**Job Types**: Part-time, Zero hours contract

Pay: From £11.75 per hour

**Benefits**:

- Free or subsidised travel
- Free parking
- On-site parking
- Referral programme

Supplemental pay types:

- Tips

Application question(s):

- Are you able to train at the racecourse this Saturday 25th May?
- Can you commit to these fixtures; Friday 14th June, Saturday 15th June, Friday 12th July, Saturday 13th July, Friday 26th July, Saturday 27th July, Wednesday 21st August, Thursday 22nd August, Friday 23rd August, Saturday 24th August?

**Experience**:

- cash handling: 1 year (required)
- customer service: 1 year (required)

Work Location: In person



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