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Customer Service Advisor

1 month ago

Plymouth, United Kingdom National Express Full time

We have a fantastic **part time** opportunity for a Customer Service Advisor to join our team in **Plymouth **on a **12 Month **fixed term basis.
- This role will be working any _**_3 days from 7 (incuding every other weekend)._**_ Shift times can vary from _**_08:30 - 17:30_**_.Flexible to work any day of the week is essential in this role._

As a **Customer Service Advisor** you will use your customer service experience to deliver exceptional service to our customers in line with our vision and values.

**What you'll do...**
- Consistently deliver an excellent standard of customer service at all times taking a proactive and positive approach to ensure customer satisfaction
- Effectively and accurately communicate information to customers and liaise with colleagues throughout the business regarding service updates and disruption
- Proactively look for opportunities to up-sell National Express services and products
- Provide support and assistance to customers, colleagues and driver teams
- Be fully competent in the use of the relevant ticketing and operational systems, processes and procedures necessary to fulfil the role
- Assist in the training and development of peers and promote DOH rules and maintain a safe working environment
- Ensure established safe working processes are adhered to at all times
- Promote a cohesive, empowered and engaged working environment

**What you'll need...**
- English language skills
- Experience of front-line customer service in a fast paced environment
- Positive attitude to customer service and personal development
- Ability to work in a team or independently on your own initiative
- Good levels of health, stamina and fitness will be required as the environment is fast paced and work will involve standing and/or sitting for long periods of time
- The ability to work shift patterns including weekends and bank holidays to meet business demands.

**What we offer in return for your hard work and commitment**
- £10.87 per hour
- 22 paid days annual leave
- Free nationwide National Express coach travel for you and a nominated person, and 50% discount for friends and family*
- A free smart comfortable uniform
- A company pension
- Access to our Employee Assistance Programme, which includes free counselling and further support to improve your health and wellbeing
- Exclusive benefits and savings from thousands of the UK's largest retailers and service providers
- Endless opportunities for progression within the business
- Terms and conditions apply

**Things to note...**:
National Express has a very high focus on health and safety and as a result operates a strict Drugs and Alcohol Policy which is applicable to all employees.

Drug and Alcohol testing is completed as part of the assessment process as well as random checks during employment according to the policy.

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