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Customer Service Advisor

3 months ago

Plymouth, United Kingdom TQR Consultancy Ltd Full time
We are looking for an experienced Customer Service Advisor to join a rapidly expanding company that specialises within the health & safety sector based in Plymouth.
As a Customer Service Advisor, you are the primary point of contact for first-time and infrequent customers, taking bookings and developing relationships. Every customer counts and you will utilise your outstanding customer service skills to maximise opportunities and ensure every booking is processed with care and attention.
Duties:
Customer Service
* Communicate effectively and efficiently with your colleagues in the technical and customer service teams.
* Professionally deal with any complaints and turn them into opportunities wherever possible.
* Maintain regular contact with a selection of existing clients via telephone or email.
Sales
* Maximise opportunities for sales arising from every phone call you take.
* Achieve call targets.
* Engage with sales initiatives identified by the marketing and leadership team.
* Work closely with the key account management and technical services teams.
Administration
* Generate training proposals, consulting with internal expert as and when required.
* Take and process bookings over the phone or via email.
* Process payments in a safe manner.
* Regularly update our customer database.
* Flag any internal opportunities for improvement.
Person specification;
* Proven experience in a phone-based customer service role.
* The ability to self-manage a demanding workload whilst remaining focussed on the task in hand.
* A high level of care to act as an effective team player with drive, energy and passion to motivate self and fellow team members.
* Excellent communication skills - both written and verbal - and attention to detail.
* Good administration and IT skills.
* A general ability to understand the bigger impact on the business and identify opportunities for growth, innovation and improvement.
If your skills meet this role on offer, and are currently looking for a new challenge, then please submit an up to date CV by using the ‘apply’ button below.
For an informal chat please phone TQR Plymouth and ask for Laura. Many thanks for your interest