Mortgage Services Sales Manager
1 day ago
We have a rare opportunity for a **Mortgage Services Sales Manager** to lead a team of 10 Mortgage Consultants across a 10 branch network of Sequence Network covering East Norfolk and North Suffolk.To be successful in managing one of the top performing areas of the business, you will be driven, ambitious and have a can doattitude. This role has huge potential for growth and development and could be a real career starter for the right individual.
The role will see you effectively retain, recruit, train and manage a team of Mortgage Consultants with all levels of experience, providing an effective and efficient mortgage advisory service to customers in line with company policies, procedures, directivesand statutory rules and regulations.
**Key responsibilities**:
- This role is responsible for the certification of those MSC’s under their span of control.
- Develop a team of Mortgage Consultants to achieve their personal business objectives and specific performance and quality standards set by the company.
- Support the recruitment, development and retention of Mortgage Consultants in line with the Company’s recruitment plan.
- Work closely with your team members and the Mortgage Business Unit (MBU) to ensure that a robust set of processes are in place to efficiently sales progress pipeline business and deliver a consistent high quality customer service that will produce the pipelineconversion and business retention objectives required by the business.
- Work closely alongside Estate Agency colleagues and the New Homes team to ensure a consistent and joined up approach is adopted in respect to all business development activities, ensuring that first appointment volumes are delivered in line with the businessplans at all times.
- In conjunction with the Divisional Mortgage Services Director, implement, monitor and evaluate business plans to achieve the required growth in revenue from a range of income streams.
- Ensure that team members maintain best practice and adhere to all relevant legislation, promoting a consistent, high quality, customer-focused approach to business processes ensuring that the principles of Treating Customers Fairly (TCF) are adhered toat all times.
- Create the culture and environment to support the Group’s core objective of delivering fair outcomes for all of our customers in all aspects of our dealings with them.
- Work closely with the Divisional Mortgage Services Director and the Training Team to continually review the training & development needs of team members.
- Deliver a challenging and rewarding environment which encourages staff to continually add value, improve ways of working and develop and grow personally.
**Your experience**:
- CeMAP qualification (or industry recognised equivalent) is a must have.
- Proven track record of being a sales leader with Mortgage services.
- Excellent level of technical and e-commerce knowledge particularly relevant to the housing and mortgage market.
- Experience in leading, developing, motivating and influencing sales people in a customer facing environment.
- An excellent knowledge of Financial Services core products i.e. Mortgages, Life Assurance, Critical Illness, Income Protection and Buildings & Contents Insurance.
- at all times.
- Working knowledge of how to identify and maximise business opportunities within the estate agency environment.
- Working knowledge of all legislation impacting on a Financial Services business, specifically a mortgage & protection business.
- A good level of technical and e-commerce knowledge in order to train Mortgage Consultants to promote our services efficiently and effectively using a mortgage sourcing software solution.
**William H Brown** are part of **The Connells Group**, one of the largest and most successful estate agency and property services providers in the UK and we operate under multiple trading names, some of which have been synonymouswith estate agency for over 100 years, the Group combines residential sales and lettings expertise with a range of services including new homes, mortgage services, surveying, conveyancing and more
**Interested to know more?**
Ref: Equality Act 2010
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