Police Station Representatives

2 days ago

Cardiff, United Kingdom Reeds Solicitors LLP Full time

We are looking for Police Station Representatives to advise and attend clients at police stations and council offices in order to represent them during investigation interviews. The roles are available to join our busy and growing team in Cardiff. We are a forward thinking, dynamic, Leading Top Tier Legal 500 company, who put their clients and employees first. We are a fun and flexible firm with good opportunities for development and career progression, in fact we have been award-shortlisted for our flexible working and wellbeing policies.

**Responsibilities and duties**:

- Accept all calls from the DSCC;
- Ensure all clients receive an advice call within the requisite time frame;
- Attend clients to provide advice and representation during interviews;
- Complete PACE/Interview Attendance Form and forward to the Police Station Department Administrators, ensuring all dates have been provided;
- Cover the 24hr cover during the day and, when required, at night and weekends;
- Undertaking a range of continuing professional development (CPD) activities throughout their career;
- Assist all Advocates throughout all stages of case preparation;
- Accurately time record for all work carried out on the case management system;
- Ensuring standards of files are met in accordance with the Office Manual and Lexcel standards;
- Provide the highest level of customer service;
- Undertake legal research and instruct experts when required;
- Undertaking a range of continuing professional development (CPD) activities (if applicable);
- Any other duties as directed by the Team Leader or a member of the Management Team.

**Person Specification**
- Must have Police Station Accreditation;
- Good communicator in both written and spoken English;
- Excellent client care skills and a commitment to legal aid;
- Good communicator in both written and spoken English;
- Have experience of Microsoft Office packages;
- Excellent time management and organisation skills;
- Driving licence and own transport is essential;
- Proficient in using Microsoft Office packages;
- Ability to learn and efficiently use practice and case management software;
- Good understanding of client care requirements;
- Excellent time management and organisation skills;
- Resilient with the ability to cope with everchanging priorities;
- A flexible approach and willingness to help, across all teams and departments, with a “can do” attitude.

**Why work for Reeds Solicitors?**
- The ability to earn up to 30 days of holiday with years of service (standard holiday packages start at 21 days plus all bank holidays);
- Additional paid day off on your birthday.
- Ability to purchase a further 5 days of holiday each year.
- Discretionary additional holiday days given at Christmas (up to a maximum of 2 days)
- Flexible working schemes available to all employees.
- Private medical health care with the option to add optical and dental care.
- Discounted gym memberships.
- Fresh fruit baskets in each office on a weekly basis.
- Cycle to work scheme.
- Unlimited access to online based training.
- A culture of respect for colleagues and the best possible service for our clients.
- Employee assistance programme with access to physical, mental and emotional health advice & webinars, wellbeing videos and programmes, online counselling & mini health checks.

**COVID-19 considerations**: Full risk assessments have been undertaken.

**Salary**: Commensurate with experience.

**Job Types**: Full-time, Permanent

**Benefits**:

- Additional leave
- Cycle to work scheme
- Flexitime
- Gym membership
- Private medical insurance
- Referral programme
- Wellness programme

Schedule:

- Monday to Friday
- Night shift
- Weekend availability

COVID-19 considerations:
Full risk assessments have been undertaken.

Work Location: One location

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