Customer Service Advisor

4 months ago


Nottingham, United Kingdom Crooton Full time

crooton are working with the UK's No.1 Health and Beauty retailer and they are looking for **Customer Service Advisors **in their busy contact centre, in Nottingham NG90. You will be working as part of our clients inbound Customer Service team, delivering excellent care through every customer interaction.

**About the role**:
You will be handling inbound calls from customers and store colleagues, where you will need to actively listen, understand and support them with any queries, from receipt right through to resolution.

**Location-Nottingham**

**Full-time salary: £21,312.23**

**Full and part-time opportunities are available, 25+hours**

**Skills**:

- Strong computer knowledge
- Ability to work in a fast-paced environment
- Ability to multi-task effectively
- Problem-solving skills
- Take ownership of your own performance
- Ability to show resilience during challenging conversations
- Salesforce knowledge (not essential)
- Contact centre experience (not essential)

**Benefits**:

- Retirement Savings Plan
- Generous employee discounts plus enhanced discounts for clients' brands
- Excellent onsite facilities including staff shop, opticians (including free eye tests for team members), gym, cafeteria, outdoor seating spaces and dry cleaning service
- Cycle to Work scheme
- 25 days holiday plus bank holidays (based on full-time hours), with the option to buy more holidays once you have passed probation

There could be a potential for a flexible, hybrid working approach, which includes a balanced mix of remote and office-based working.

Please note, you will be expected to complete a 6-week training programme.

**Our client is a Ban the Box employer and will consider the suitability of all applicants with criminal convictions on a case-by-case basis.**

Click to Apply

Job reference: CTNMS3035

**Job Types**: Full-time, Part-time, Permanent

**Salary**: Up to £21,312.23 per year

**Benefits**:

- Company pension
- Employee discount
- Store discount
- Work from home

Schedule:

- Day shift

Work Location: In person

Reference ID: CTNMS3035



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