Group Compliance Coordinator

5 months ago

Sunderland, United Kingdom Arriva Group Full time

Arriva has a long history dating back to 1938 when the Cowie family opened a second-hand motorcycle shop in Sunderland, UK. Little did we know it would become the first chapter in our incredible story that would see us grow to become a pan-European passenger transport partner.

Today, we are diversified across 10 European countries, holding leading market positions across the countries we operate in. We are one of the largest transport services organisations in Europe, employing c.34,000 employees and delivering more than 1.5 billion passenger journeys every year.

We are looking for a **Group Compliance Coordinator,** reporting to the Group Compliance Manager to join the team on a fixed term contract of up to 12 months.

At Arriva, we manage the Group's key compliance risks by abiding by our 'Corporate Confidence Programme'. We’re looking for an analytical, self-assured, organised and confident individual to provide administrative support to assist in the smooth running of the Corporate Confidence programme and various other projects within the Compliance function.

**Responsibilities of the role include but are not limited to**:
**Maintenance of the Group compliance training programme specifically**:

- Self-sufficient administration on Arriva Learning; maintaining the Corporate Confidence programmes’ content and translations.
- Pro-actively identifying areas for process improvement.
- Registering new users to Arriva Learning.
- Allocating appropriate training modules to new and existing users.
- Maintaining a training register.
- Supporting design and addition of new content to the learning management platform.
- Engaging with compliance officers across business units to ensure completeness of training records, analysing and reporting on completion status’ and working with business units to reduce non-compliance.

**Support the compliance reporting process**:

- Liaising with compliance officers across business units to ensure timely reporting of compliance matters.
- Acting as first-time reviewer by completing quality checks, and challenging compliance where appropriate.
- Liaising with the workstream leads to ensure timely reporting of workstream progress to support the coordination of workstream activities so that issues are reported and escalated appropriately.
- Maintaining the incident tracker with information provided by the business ensuring any closed incidents have remedial actions taken where appropriate.
- Support the management of the Corporate Confidence intranet page, ensuring content is accurate and accessible.
- Running initial sanctions screening on external suppliers, analysing results and escalating when necessary.
- Managing the team support mailbox dealing with ad hoc queries, escalating where needed.
- Other ad hoc requests and projects as determined by the Group Compliance Manager.

**What we'd like from you**
- Analytical and able to identify solution or recommendation with ease.
- Able to create and maintain positive relationships with internal and external stakeholders, with ability to communicate, manage and influence remotely with various business units including Mainland Europe.
- Able to communicate effectively, verbally and written with reasoning skills.
- Self-assured, organised and able to work on multiple tasks simultaneously in a dynamic working environment.
- A self-starter, able to plan ahead and see through ambiguity.
- Good computer skills, able to navigate Microsoft Excel and manage data where required.
- Aligned to Arriva’s values: caring passionately, doing the right thing and making a difference.

Previous experience in a compliance related role is not required for the role.

**What we can offer you (in addition to your base salary)**:

- True hybrid working, focusing on where you can best deliver for your customers, whilst still allowing for the required work life balance
- Life Assurance plus access to one of the UK’s largest networks of medical professionals
- 25 days holiday, plus remaining bank holidays
- Generous pension plan
- Access to our Employee Programme (EAP)
- The Village - our Online Reward Gateway
- The opportunity to join a Global Arriva Inclusion Network (GAIN) group
- a community of people who are passionate about equality, diversity and inclusion.
- Free Arriva bus travel for you and immediate family outside of London - T&C’s apply
- Free parking and gym on site
- _**And a truly wonderful team to be joining**_

**Why work for us?**

Arriva is an inclusive people focused business. In every part of Arriva, our people deliver high standards of customer service and work together to demonstrate kindness, determination, and resilience.

Our values were created by Arriva people. They guide our actions and the way we work, helping to reflect and shape our culture. They focus on caring, integrity and making the difference.

Our people choose to work for us, and to stay with us, because we are a great place to work. At Arriva, we strive

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