Senior Customer Service Specialist

7 months ago

Scarborough, United Kingdom McCain Foods (G.B.) Ltd Full time

**Position Title**:Senior Customer Service Specialist - FTC

**Position Type**: Regular - Full-Time

**Position Location**:Scarborough

**Requisition ID**: 24026

**There’s nothing beige about McCain**

Except our potatoes — and we’re extremely passionate about them.

When you join McCain, you’ll be joining the biggest player in the frozen potato game, bringing people together around the nation for over 60 years by sharing simple, delicious planet friendly food.

We’ve partnered with thousands of the country’s supermarkets, pubs, restaurants, hospitals, and schools to change the way people see the humble spud. It’s all about elevation and creating something better.

So, come and make your career at McCain Foods.

**ABOUT THE ROLE**

We are looking for an experienced Customer Service specialist on a 12-month secondment who will help grow and develop the Customer Service team alongside the Customer Service Manager. We are very proud of the level of Customer Service we provide at McCain and want you to work closely with the Customer Service Team & Manager to keep driving towards best-in-class customer experience.

The job role will include:

- Build mutually beneficial relationships with key customers and McCain account managers to drive and increase positive collaboration
- Actively contribute and support the implementation of the team’s continuous improvement plans
- Logging, investigating, and identifying trends of customer non-conformances, working across functions and with 3PL’s, review of corrective actions. Support with implementation of new system solution (Salesforce) and roll out to customers/internal parties/3PL’s. Development of reporting requirements.
- Processing, logging, and identifying area’s for improvement for customer returns
- Actively support in the creation and implementation of customer Improvement Plans where required, attend calls with customers to review
- Working closely with 3PL contacts to ensure clear and accurate information is provided and agreed ways of working are followed to support Customer Service
- Support with the development of the teams standard operation procedures (SOPs), review of processes and identifying where process improvements are required
- Supporting with co ordinating teams daily activities, attending meetings where required, escalating issues to relevant parties

**ABOUT YOU**

We’re looking for someone who has a customer centric mind set and is able to work in a fast past environment. And as well as a love of chips, we’re also looking for
- A collaborative attitude to working
- Good time management ability.
- Confident in PC skills and the utilisations of Microsoft programs
- The ability to solve problems and make decisions, as well as think laterally and offer creative solutions
- The ability to work against deadlines with a detailed approach
- Strong interpersonal skills and the ability to work well as part of a team, as well as manage people
- Excellent communication skills, both oral and written
- Good negotiation and analytical skills
- And a positive attitude to continued learning

**WHAT’S IN IT FOR ME**

Although we do encourage you to taste the goods, you’ll be pleased to know we don’t pay you in chips. For working hard, you’ll also get a great salary and some pretty good benefits including:

- An excellent pension where we will pay double what you do, up to a maximum of 12% of your pay
- Flexible holidays - where you can buy & sell up to 5 days holiday per year
- Private medical insurance scheme
- Optional health cash plan
- Cycle to work scheme
- ‘Chips In’ Volunteering Day Off
- to make a positive impact to the competitiveness, resilience, and long-term development of McCain communities across the globe
- And of course, being part of a Global business there are great opportunities to shine/thrive should you wish to relocate in the future. We have an ambitious 5-year growth plan that presents development & progression opportunities for those who seek it out

**WHERE YOU’LL WORK**

Our Head Office is in Scarborough, North Yorkshire and we operate a hybrid working policy here at McCain and our culture is based on achieving outcomes, so although we’d love to see you from time-to-time success will be measured by the objectives you deliver, and not where you’re based.
- McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger._
- McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs._
- Your privacy is imp

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