Senior Freight Forwarder
2 weeks ago
**PLEASE CALL FOR SALARY DETAILS 02080 898350**
The senior forwarder is part of the above department/branch. To provide an excellent customer service experience for our customers including clearances, quotes, arranging shipment/deliveries, invoicing and all other functions as required.
**Key Activities / Accountabilities**
The role is made up of two elements
**Senior Forwarder Element**
- Ability to lead local team in absence of the supervisor
- Train new team members to company standards, customer service and job duties
- Provide effective communication to team members, supervisors, management and customers
- Maintain strong working knowledge of the company, it’s processes/products/services
- GDP and Pharmaceutical knowledge and experience
**Forwarder Element**
- Remain in contact with customers and suppliers to maintain relationships
- Cost control
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Assist Supervisors and line managers where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
**PERSON PROFILE Senior Forwarder**
**Essential Education and/ or Training**
- Educated to GCSE/O level standard or equivalent
**Preferred Experience and Knowledge**
- Business related experience
- Proven customer service record and experience
- Proven operational experience
- Pharmaceutical & GDP experience/knowledge
**Necessary Technical / Functional Skills**
**Senior Forwarder Element**
- Minimum of 3 years operational experience
- Customs knowledge
- A high level of customer service knowledge
**Forwarder Element**
- Thorough understanding of customer needs
- Knowledge in of the international transportation and logistics industry, in export Air Sea Road operations.
- A knowledge and understanding of financials and impact on business
- A Good knowledge of IT systems and processes used in the transport sector
- Fluent in English, local language and any other languages required for smooth operation of business
**Required Behavioural Competencies**
- Result-oriented and driven to achieve goals and meet targets
- Problem solving skills
- Ability to read/write and understand an SOP/procedure
- Customer service driven
- Deep knowledge of the financial contexts the business exists within
- Profitability and result-oriented and always looking for improvement in our business processes
- Team oriented
- Quality focus.
- Flexible in approach and happy to work shifts as required including weekends
**Job Types**: Full-time, Permanent
**Salary**: £1.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- Hounslow, Greater London: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Pharma Export: 4 years (required)
Licence/Certification:
- UK Drivers License (preferred)
Work Location: One location
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