Senior Forwarder
1 month ago
_**Senior Forwarder (Pharma) Office Working**_
**Necessary skills**
- Minimum 4 years experience handling pharma exports
- Minimum of 3 years operational experience
- Customs knowledge
- A high level of customer service knowledge
Senior Forwarder
- Ability to lead local team in absence of the supervisor
- Train new team members to company standards, customer service and job duties
- Provide effective communication to team members, supervisors, management and customers
- Maintain strong working knowledge of the company, it’s processes/products/services
- GDP and Pharmaceutical knowledge and experience
Forwarder Element
- Remain in contact with customers and suppliers to maintain relationships
- Cost control
- Completion of end to end forwarding activities as the individual role requires
- Follow strict and time sensitive SOP’s/KPI’s to ensure compliance
- Work closely with internal and external customers
- Focus on customer service
- Use of Next Gen/MS office as requested
- Ensure invoicing, job costing, CIA, Netting and milestone are updated within the required timeframe
- Month end department compliance
- Customs Entries
- Assist Supervisors and line managers where required
- Ensure all reports including internal and customer specific are completed within the deadline
- Resolve queries from customers and suppliers
- Ensure Best Practice models are adopted
- Work closely with the Operations manager for Internal and external rates reviews.
- To take part in customer reviews when required to build up visibility and relationships with customers.
- Assist sales and management with customer development
- Maintain clean desk policy
- Operate within companies QA system
- Any other tasks as directed by their Supervisor or line manager
**Salary**: £20,000.00-£40,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hounslow, Greater London: reliably commute or plan to relocate before starting work (required)
Work Location: One location
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