Rental Controller

3 months ago

London, United Kingdom Fraikin Full time

**Job Title: Rental Controller (Enfield)**

**Hours: 45 per week**

**Working Pattern: Monday to Friday between 07:00am to 17:30pm**

**Reward Package**:

- 25 days annual leave
- Pension Scheme
- Perkbox (discounts on everyday purchases)
- Life Assurance
- Employee Assistance Programme
- Training & Development Opportunities
- Service Awards
- Employee referral scheme

**Company**

At Fraikin our Vision is simple and clear: We will Enable the mobility of goods and people through our services of fleet management to deliver a better day.

This means our focus is:

- Faster and agile fleet management
- Operational excellence
- Capture long term profitable customers
- United Group for stronger market leadership
- Secure our great people and our assets

We value the talents and ideas of everyone on our team, especially our new hires. We can’t wait to see what you’ll make happen.

Our services provide a full range of solutions to enable Total Fleet Mobility including Contract Hire of bespoke commercial vehicles, Short term rental and Fleet Management. It is an exciting time to be in our sector as we navigate through the journey of alternative fuels and digital transformation. We have customers from across the spectrum including small fleet customers up to multivehicle fleets of 100 plus. We are proud of our people and the history of our Company, we are always looking for people who want to work with us to achieve success together. Come and join us

**Role**:
The Main purpose of this role will be to support the Operations Manager in maximising utilisation and profitability in line with Business KPI’s. Providing administrative support in the management of the Rental Fleet. Direct line management responsibilities for the Rental drivers.

**Requirements**:

- Direct line management responsibilities for the Rental drivers.
- Take responsibility for lower level Employee Relation activities, this may include carrying out or assisting with informal absence management activities, managing performance, undertaking Return to Work interviews, carrying out yearly appraisals and mid-year reviews as well as probation reviews.
- Responsibility for encouraging and supporting the development of direct reports.
- Ensure recharges are presented to the customer efficiently & accurately.
- Scheduling maintenance with internal & external repairers to meet customer service expectations & Business KPI’s.
- Day to day operational duties including arranging delivery & collection of vehicles, raising rental agreements, completion of damage control sheets & checking vehicles at the start & end of hire with the customers.
- Taking bookings from customers.
- Planning & prioritising daily workload with the rental drivers to maximise utilisation & customer service expectations.
- Ensure that company drivers & customers completed/signed all hire related paperwork correctly.
- Provide a high standard of customer service to customers.
- Arranging substitute vehicles with required by contract.
- Escalating queries over repairs and costs as necessary.
- Making sure all invoice queries are dealt with in a timely manner.
- Manage Real-time system for accurate hours, absence and OT recording.
- Making sure the vehicle availability list is produced daily and up to date.
- Carry out vehicle filing on a weekly basis.
- Ensure driver Tachograph card downloads are completed.
- Maximising utilisation / increasing sales revenue by opening up new rental accounts & engaging with customers to agree to minimum 6 and/or 12 month term hires.
- Responsible for implementing the Employee Development Policy to ensure that people working under their control are performing to their best ability, so as to meet the needs of the customer and all other role and Company specific requirements (Int/Ext).
- Determine the competency requirements for all team members and take any actions necessary to resolve competency gaps, evaluate the effectiveness of their actions and maintain Training and Development records throughout the T&D Cycle.

**Person Specification**:

- GCSE Maths and English or (above Grade C) or appropriate vocational qualification.
- Previous experience in a fast paced administrative role demonstrating a strong customer focus.
- IT literate in particular MS Office.
- Full and Clean UK Driving License (Class C + E preferred but not essential).
- Strong communication and negotiation skills.
- Ability to interact confidently with customers, suppliers, be a team player, and build credibility with same.
- Previous supervisory experience in a Customer based operation.
- Can demonstrate a flexible approach to new methods and improved systems.

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