Capital Programme Communications Business Partner

5 months ago

Coventry, United Kingdom SEVERN TRENT Full time

Hello. We’re Severn Trent and we think water is wonderful. And we’re pretty keen on people, too.

Our people are what makes Severn Trent a truly exciting and inclusive place to work. We’re a team of nearly 10,000 people with a purpose to deliver one of life’s essentials. We do it all while thriving in our unique culture and making a lasting difference to our planet, society, and careers.

**If you want to do more because you care, we’d love to talk to you. There really is something for everyone here.**

**EVERYTHING YOU NEED TO KNOW**

As our business grows to meet modern day demands, we’re looking for an ambitious and Solutions focused individual to come and work in our Communications team and alongside our ever-expanding Capital & Commercial Services (CCS) team, as a **Capital Programme Communications Business Manager**.

Our CCS business create, develop, and implement Severn Trent’s ambitious and innovative construction projects (all 5000+ of them) which help to combat the challenges of waste and water infrastructure, flooding and water quality. As an organisation we’re investing over £2billion into construction projects over the next five years to improve the services we provide to our customers and communities and this role will be key to our success

As the Communications Business Partner, you will work alongside the CCS Senior Management Team and the Communications Management Team and will be responsible for overseeing and delivering the customer communications strategy for Severn Trent’s capital programme. This is a high-profile role as you will be tasked with ensuring, as a business, we have a clear customer and stakeholder comms strategy from design through to delivery, that ensures all aspects of the customer journey is incorporated and embedded in our programme of work.

You will be expected to risk assess and work with CCS and internal teams to minimise reputational risk and customer impact around all of our capital works. You’ll have the backing of and work closely with the Comms Senior Management Team and project teams to ensure required comms support, resource and budget is in place ahead of each piece of work. You’ll also work closely with our existing Community Comms team who work with CCS to deliver the agreed comms strategy for the business area.

Other key accountabilities in the role include:

- Lead on the development and delivery of the end-to-end CCS communications and customer comms strategy ensuring it aligns with the broader communications strategy and CMEX approach.
- Help to develop the external messaging and channel strategy for our customers ensuring we can effectively communicate with them and provide them with the essential information they need when we’re working in their area.
- Work closely with the CCS senior team, Comms Internal Business Partner, Comms and other key stakeholders to produce an E2E customer journey, compelling communications content and programmes that help support the business objectives
- Oversee all relevant customer communications for CCS.
- Engage with operational and management teams to make sure that communications land effectively and are at the forefront of all scheme designs

**WHAT YOU’LL BRING TO THE ROLE**

The right skills and experience are important. But if you have the right character, positivity and a caring attitude we want to talk to you, too.

We are looking for a strong and committed Communications professional who ideally has experience of working within construction, utilities or related industries. We’ll want you to have experience of working on the end-to-end customer journeys and managing large, impactful customer schemes.

We welcome people from all walks of life and celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities. We want people who show up and get involve. Those who are ready to be part of something bigger and who want to make a difference because they care. Is that you?

**WHAT’S IN IT FOR YOU**

Working here isn’t just a job. You can build a career at Severn Trent. We’ll reward you for it, too. We have a range of benefits that recognise great work, and award-winning training to help you reach your potential. And we’ll also help you play your part in looking after the environment and the communities where we live.

With that in mind, here are just some of our favourite's perks that you’ll get being part of the Seven Trent family:

- 28 days holiday + bank holidays (and the ability to buy/ sell up to 5 days per year)
- Annual bonus scheme (of up to £2,250 per annum based on company performance)
- Car allowance of £3,360 per annum
- Leading pension scheme - we will double your contribution (up to 15% when you contribute 7.5%)
- Sharesave - the chance to buy Severn Trent Plc shares at a discounted rate
- Dedicated training and development with our ‘Academy’
- Electric vehicle scheme and retail offers
-

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