Patient Pathway Coordinator
3 days ago
The Gastroenterology Department are looking to recruit a part time (30 hours per week) Patient Pathway Co-ordinator based at Kings Mill Hospital.
You will need to have a thorough knowledge of RTT and PTL and be aware of the Trusts targets as well as knowledge of systems such as Medway PAS. Although full support and training will be provided as required.
**Duties will include**:
- Answering/ making phone calls to patients and colleagues
- Validating PTL
- Validating Operational Management Dashboard
- Audio typing where required
- Working closely with consultants and colleagues across the Department
- Tracking patient case notes
- General/ admin duties including photocopying, fax and filing
Thank you for your interest in this role.
Sherwood is nationally recognised as being an excellent place to work and deliver care. We are rightly proud of the 5,500 colleagues who work here and we are the Health Service Journal’s Trust of the Year in 2020.
The Care Quality Commission rated King’s Mill Hospital Outstanding and Newark, and Mansfield Community Hospitals Good. Overall we are rated Outstanding for care.
For the last three years, we have been ranked as the best NHS Trust to work for in the Midlands and in 2020 we were the third best Acute/Community NHS Trust in England.
Happy colleagues deliver better care. Our teams work in a supportive, inclusive environment, which nurtures wellbeing and has opportunities for development and progression. We do not just care for our patients, we also care for you.
We would love you to join us.
To be the main point of reference for the Consultant to ensure administrative support throughout the patient’s journey at the hospital working as a team with Patient Pathway Co-ordinator colleagues to ensure appropriate cover.
Ensure that all appointments across the patient pathway from referral to discharge are booked in line with targets/standards. Undertake validation of the RTT Patient Tracking List.
Investigate and take the appropriate action where pathways are incomplete to ensure that patients are receiving timely treatment and Trust information is robust following agreed on escalation procedures.
Confirm in writing, details of the agreed appointment dates, thus ensuring patients have all the information required for their outpatient visit.
Change and cancel Clinic appointments as appropriate and in accordance with the Trust Access Policy.
Liaise with Clinic Prep Clerk / Records Assistant as appropriate to ensure all case notes are available and fully prepared for the patient’s attendance at Clinic.
Ensure all Clinics are fully reconciled in conjunction with the Clinic receptionists.
All outcomes should be actioned within 24 hours in line with Trust SOP and protocols.
Please see the attached job description and person specification for full details
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