Customer Service Advisor
2 weeks ago
Application closing date
30/07/2023
- Location
Halifax
- Salary
Scale 4/5 SCP 7 to 17, £22,369 - £26,845 per annum.
- Package
1 x 12 month Full Time Fixed Term Customer Service Advisor (Early Assistance and Support Team) Monday to Friday 9am - 5pm.
- Job category/type
Council
- Job description**Post ref: CC634**
**Please note**:Priority may be given to internal applicants
- We are looking to recruit a customer focused and enthusiastic individual to work in the Council’s Early Assistance and Support Team within the Customer First Team. Organisational skills, the ability to multitask and work autonomously from home are essential.
- The EAST team’s work is caseload driven and there is a need for excellent communication skills and a dedication to multi agency working.
**As a Customer Service Advisor, you will**:
- Be the first point of contact for customers of the Council
- You will proactively manage and resolve a wide range of customer requests
- Making a rapid assessment of the best next step
- Helping customers get the help and support they need including signposting to external agencies.
- You will be responsible for providing excellent customer service across several channels. Full training will be given to enable you to acquire an in-depth knowledge of relevant services. You will need accurate keyboard skills, computer literacy and the ability to quickly learn new systems and an understanding of confidentiality issues relating to customer information.
-
**What we’re looking for**:
- Solid communication skills, with the ability to use a range of communication styles to provide a personal approach.
- Able to quickly identify customers’ needs.
- Proven ability to use Microsoft Office to a high standard.
- A genuine interest in the customer.
- Passionate about delivering great customer service. You will be the first point of contact with our customer.
- Organisational skills and the ability to multitask are essential.
- Full training will be given to enable you to acquire an in-depth knowledge of relevant services. You will need accurate keyboard skills, computer literacy and the ability to quickly learn new systems and an understanding of confidentiality issues relating to customer information.
- You will be required to work in our Halifax office a minimum of 1 day per month with the flexibility to work from home the remaining days.
- As well as flexible working arrangements, employees of the Council enjoy a comprehensive reward and benefits package, which includes generous terms and conditions of employment and access to a wide range of retail discounts and lifestyle savings to name a few.
- This role will be hybrid but you will be required to complete your induction in person at our Halifax Town Centre Office.
-
**Previous applicants need not re-apply.**
**Closing Date: 30th July 2023**.
- Interview Date: Wednesday 9th August.
- We may utilise digital interview methods.
- On 30 January 2019, the Council declared a climate emergency in a bold move to step up its action to tackle climate change.
- We reserve the right to close vacancies prior to the advertised closing date, an early submission is advised.
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