Client Service Advisor

1 month ago


Welwyn Garden City, United Kingdom Mission4Recruitment Full time

**Client Service Advisor - Hybrid**

Do you have excellent customer service skills and a good level of admin?

This is a brand new role within the Procurement and Innovation department for a genuinely lovely company based in Welwyn Garden City. It’s a nice mixture of administration and customer service. You will be answering queries from clients directly and from the account management team as well as setting up new contracts and sending paperwork across to customers. This is a great time to join this fabulous team as they have some great plans for the future which you will of course be part of.

This company pride themselves in offering employees training and progression opportunities and so you will be well supported with plenty of opportunity to undertake courses and professional qualifications where appropriate.

**Principle Responsibilities**
- Respond to customer service queries that have been raised by account managers and customers and resolve the queries within the agreed SLA’s
- Liaise with suppliers and resolve issues quickly when they occur
- Respond to any general queries that are directed to the team
- Build strong relationships with suppliers and internal customers
- Confirming contracts are implemented and dealing with any objections that may occur

**Responsibilities**
- Highly customer focused
- Numerate
- Very good attention to detail
- Good team player
- Self-motivated
- Target driven
- Very good communication skills both internally and externally
- Able to plan and prioritise workload
- Excel proficient

You will working as part of a small team where planning ahead is almost as important as doing the work.

**Salary**: £24k with *£3k bonus

*Bonus payable quarterly after completion of probation period

*Hybrid working after 3 months probation

**Job Types**: Full-time, Permanent, Graduate

**Salary**: £24,000.00-£27,000.00 per year

**Benefits**:

- Work from home

Supplemental pay types:

- Bonus scheme

Work Location: In person



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