Ofr Operations Specialist

6 months ago


Southampton, United Kingdom DHL Full time

DHL is a global market leader in the logistics and transport industry. The DHL Global Forwarding division is an air, ocean, and overland freight forwarder. We are present in more than 150 countries in more than 850 locations employing over 30,000 team members globally. Our mission is Excellence Simply Delivered which means that we make every effort to exceed our customers’ expectations offering superior logistics solutions enabling our customers to save time and money.

As an Operations & Customer Service Agent, you’ll use your talents to create innovative solutions and shape the future across our business. Join a global network of passionate experts - backed by the latest technology, to take your career to the next level.

**Key Activities Include**:

- Extremely High Level of service
- Must be able to self manage time, systems and processes
- Be a strong team player, taking on accountability for all tasks within this role
- Keep on top of the daily needs of multiple customer’s to ensure we meet their expectations
- Process shipments on internal systems
- Keeping on top of station KPI’s and personal KPI’s
- Liaise with internal branches UK and oversea’s
- Complete on going reports required both internally and for customer reference
- Be willing, able and have a can do attitude
- Be cost conscious, helping the team operate within budget, ensuring that best market rates are achieved
- Continually monitor logístical procedures to ensure the best delivery solution is applied
- Support all team members within their own role
- Keep a clean and well-presented working environment
- Identify service/delivery improvements and escalate to Manager for consideration/implementation
- Support with ongoing process improvements using First Choice methodology
- Complete all statutory and mandatory training
- Contribute to the First Choice continuous improvement program

**Skills and Qualifications**:

- Excel/Word (must have a high level of competence)
- High level of computer skills/speed due to several computer systems/programs
- Commercial awareness essential
- Clear and concise communication skills (written and spoken) essential
- Ability to follow processes
- Ability to support a culture of continuous improvement
- Inter-personal skills - Influencing, communication, relationship management, cultural awareness and ability to work across teams
- Knowledge of Freight Forwarding industry: imports, exports and related processes desirable
- Two or more years’ experience within the Freight Forwarding Industry desirable
- 5 GCSEs including Maths and English at Grade C or above - or equivalent desirable
- The above statements are intended to describe the general nature and level of work performed by people assigned to this role. They are not intended to be construed as an exhaustive list of all job duties performed. The Company reserves the right to revise or amend duties at any time._

Our culture is built on Respect and Results. At DHL, you will be part of a strong team that respects its’ employees, society, and environment. You will interact with people from all over the world and get the chance to experience the unique international spirit of DHL. As part of our organization, you will receive various benefits including pension contributions, long service awards, social activities, education assistance, training, development and more.



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