Patient Journey Administrator

9 months ago

London, United Kingdom Zental Full time

**This is a remote position, and you will be working in a self-employed capacity.**

**About us**

Zental is a modern, boutique, fully private group of dental practices based in the London and Buckinghamshire areas providing all aspects of dentistry and facial aesthetics.

We are passionate about creating a relaxing, calm and harmonious environment where we can offer the highest quality of care where patients feel at ease to come to the dentist. We believe in making people live longer, healthier & happier lives through maintaining an optimum level of oral health and well-being.

**Position Overview**

We are looking for a proactive and empathetic **Dental Patient Journey Administrator** to assist our patients with their inquiries, provide exceptional customer service, and ensure a seamless patient journey experience. As a Dental Patient Journey Administrator, you will be the first point of contact for patients, addressing their concerns, scheduling appointments, and offering guidance on dental procedures, treatments and finance. This is a remote position, and you will be working in a self-employed capacity, providing support from the comfort of your own home / office.

**Summary of Job role**:

- Provide accurate information on dental procedures, treatments, pricing, and appointment availability.
- Assist patients in scheduling appointments, coordinating with dental professionals and ensuring optimal patient flow.
- Address patient concerns and complaints, providing empathetic and effective resolutions to ensure patient satisfaction.
- Maintain detailed and accurate patient records, including contact information, appointment details, and treatment plans.
- Collaborate with the dental team to optimize patient care and coordinate any necessary follow-up appointments or referrals.
- Stay up-to-date with industry trends, dental treatments, and technologies to provide informed and comprehensive support.

**Essential Requirements**:

- Proven experience in a customer support role within the dental or healthcare industry
- Completed high school certificate or equivalent
- Excellent communication skills, both verbal and written, with the ability to convey complex information in a clear and concise manner.
- Strong interpersonal skills and the ability to empathize with patients, ensuring their needs are understood and addressed.
- Exceptional organizational skills with a keen attention to detail and the ability to multitask effectively in a fast-paced environment.
- Proficiency in using customer support software, appointment scheduling systems, and other relevant tools.
- Self-motivated and disciplined, capable of working independently and managing your own schedule.
- Availability to work flexible hours, including evenings and weekends, to accommodate patient needs.
- A reliable internet connection and a quiet workspace conducive to remote work.
- Competent level of IT proficiency
- Clear DBS check

**Key benefits**:

- Flexible remote work arrangement, allowing you to work from the comfort of your own home.
- Competitive compensation package based on performance and experience.
- Opportunity to work with a reputable dental group, contributing to the enhancement of patient experiences.
- Professional growth and development opportunities within a dynamic and expanding organization..

If you feel that you have the skills, abilities and enthusiasm to succeed in this role then we would love to hear from you.

If you would like to find out about all our career opportunities, please visit our careers section on our website.

Want to know what our teams think about working with us? Visit our Glassdoor Page

Type: Self-Employed / Independent Contractor
Location: Remote, availability and flexibility to attend meetings and training on site (London)

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