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Technical Author

4 weeks ago

Farnborough, United Kingdom Loma Systems Full time

Company Description

Want to work for a company who protect the consumer whilst also having a highly commercial focus? **‘We Keep Food Safe’** from physical contaminants, saving lives and reducing waste.

LOMA SYSTEMS is a premium worldwide manufacturer of inspection equipment, used to identify contaminants and product defects in the food and pharmaceutical industries. LOMA Systems has over 50 years of experience developing and installing **Designed to Survive**equipment, that delivers on our company purpose to ensure when products leave the factory they are contamination free, to the quality intended and safe for you as the consumer. We pride ourselves in **delivering on our commitments**, providing **high quality technical service** and **trusted advice** to our customers

Our culture is **hands-on**

At Loma Systems every individual is encouraged to **take the initiative** to get things done, and you will have the opportunity to make a real impact. LOMA Systems’ parent company is Illinois Tool Works (ITW), a fortune 250 diversified industrial manufacturer of value added consumables and speciality equipment. ITW live by a philosophy of autonomy and a decentralised culture. This unique relationship means Loma systems can offer a personalised experienced to each and every employee, whilst offering the career progression and stability that comes from working for a larger organisation.

At Loma and ITW we leverage the 80:20 principle in everything we do. We are serious and focused on improving food and pharmaceutical safety, but know that they best way to achieve this is through employing a **positive mindset** and have a **one team** culture. If you have a proactive approach and want to make an impact, we want to hear from you.

**Job Description**:
**Goal of position**:
With a technical background, you will develop communications, information, media and documentation to support our product and service portfolio. You will be exposed to all aspects of the product life cycle and make a real impact by developing and communicating the latest technical information to help shape the product user experience.

**Responsibilities**:

- Develop technical content and documentation, such as operating instructions, datasheets, manuals, labels, conformance certificates etc. ,etc., to a professional standard.
- Manage content on our Knowledge Base Sharepoint based Intranet portal for employees and distributors. Assist on access and use of the portal.
- Assist in the development of product information to feed the R&D development process. This includes being involved in shaping the user interface to support customer requirements
- Champion projects and liaise directly with our Research and Development team, and all other departments to create technical content
- Hands on with equipment and user interfaces to understand their operation for both communication and improvement
- Responsible for administration of the translation process, vendors and all external parties
- Keep all product information up to date with the latest technical data, legislation and regulations, and working with your marketing colleagues to ensure these are customer focused.

**Qualifications**:
**Essential**:

- Hands-On Approach to understanding and using technical products and creating content to clearly explain complex information using a variety of media (online, print, video, multimedia, illustration
- Technical Background
- Clear, concise writing and communication style that can suit both technical documentation and online content (including blog content)
- Excellent interpersonal skills, communication and customer service with an ability to get stakeholders on-board to provide required information
- Team worker - capable of working within the marketing team and liaising with our Development, Engineering and Quality departments to clarify technical issues and illustrate them in a simple manner
- A solid understanding of manufacturing and design principles
- Competent IT skills, experience of working with Madcap Flare, Lingo and Contributor or similar packages (i.e. Framemaker, Robohelp) and proficiency with Microsoft Office & Sharepoint
- A role model of Loma’s behaviours (Hands-on, One Team, Positive Mindset, Delivering on our Commitments, Taking the initiative).

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