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Helpdesk Operator/patient Movement Dispatcher

1 month ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trust Full time

Band 3

**Main area**
- Estates & Facilities
- **Grade**
- Band 3
- **Contract**
- Permanent
- **Hours**
- Full time - 37.5 hours per week (37.5 hours per week)
- **Job ref**
- 164-5109294-C**Site**
- QMC
- **Town**
- Nottingham
- **Salary**
- £22,816 - £24,336 per annum
- **Salary period**
- Yearly
- **Closing**
- 11/06/2023 23:59Job overview

There is an exciting opportunity to join the Trust the Estates and Facilities Team as a Helpdesk Operator. You will be the logging requests for various departments such as Logistics, Cleaning, Laundry, Transport and Pest Control across all 3 Trust campuses.

The other part of your role will be as a Patient Movement Dispatcher and you will play your part in helping capacity and flow of the hospital, sending movement requests to the patient movement team members across QMC and City hospitals ensuring patients are taken to appointments on time and liaising with ward staff and modalities.

Hours of work are 37.5 per week working 12pm - 8pm and 2pm - 10pm on a rota basis which will include weekends and bank holidays.

Main duties of the job

Operate the Concept system for Soft FM requests (except Patient Movement) using all facilities incorporated within the programme.

Operate the Nervecentre system for Patient Movement service requests using all facilities incorporated within the programme. Correctly use the transport types, time codes and location codes.

Ensure an equitable workload is allocated to all Patient Movement staff logged onto the system and that requirements are met within the appropriate time frame.

Maintain frequent and regular contact with the users of the Patient Movement Service as directed by the Patient Movement management in order to:

- Achieve a high personal profile as a controller of the Patient Movement operation and form a good working relationship with all users.

Ensure that the Patient Movement department is aware of, and responds to changes in requirements as they occur.

Adopt a professional attitude in dealing with colleagues and clients.

Co-ordinate the operation of the team in conjunction with other Dispatchers/Team Leaders.

Maintain open and regular lines of communication with the Patient Movement staff.

Maintain a sound working knowledge and be proficient in the operation and management of the Concept and Nervecentre systems and radio/mobile phone networks.

Use of Nervecentre system to allocate workloads effectively to Patient Movement staff.

Ensure that the Business Continuity Plan is followed during any period of either/both Concept/Nervecentre is/are out of service.

Working for our organisation

This is your chance to be a part of a small but important team within the NUH Trust.

Our organisation is driven by our strategic objectives and organisational values and behaviours.

We Build Trust

We Empower

We are Ambitious

We are Mindful

We are Nurturing

We are United

We are Honest

Working in the NHS and at NUH is challenging yet rewarding. That is why we do all we can to support staff with rewards and benefits wherever we can.

We are able to offer dedicated physio support, discounted health treatments and access to fitness facilities.

We offer generous staff discount schemes with Boots and other local companies.

There's also the Blue Light Card which allows NHS staff access to discounts and offers from a host of national companies.

As part of our commitment to sustainability we also offer discounted travel schemes in partnership with local transport providers.

In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert

Detailed job description and main responsibilities

To receive and log requests for Soft FM services on either the Concept or Nervecentre system.

To provide an efficient Patient Movement service through the effective allocation of workload on the Nervecentre system.

To provide and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.

To maintain high standards, and be proficient in the operation of the Concept and Nervecentre dispatch systems.

Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service.

Person specification

Training & Qualifications

Essential criteria
- NVQ 3 or equivalent

Desirable criteria
- Customer services training
- O Level/GCSE qualifications

Experience

Essential criteria
- Experience of working in a customer focused environment.

Desirable criteria
- Previous experience in a hospital environment.
- Previous experience in a patient movement role or role involving working members of the public.
- Previous helpdesk/dispatch experience.

Analytical and Judgement Skills

Essential criteria
- Confidence to make judgements involving a range of facts or situations, some of which may require analysis of a range of options in order to determi

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