Patient Movement Team Leader

3 weeks ago

Nottingham, United Kingdom Nottingham University Hospitals NHS Trusts Full time

Job summary

The post holder will work as part of the Patient Escort team providing a 24 hour, 7 days per week efficient and effective patient movement / transportation service to the Trust and will combine both supervisory and patient escort duties.

The post holder will assist the management team in ensuring the service runs smoothly and effectively on a daily basis with responsibility for contributing to providing a high quality and responsive Patient Escort service to the Trust and its patients ensuring that patients retain their dignity, privacy and individuality at all times whilst maintaining patient and staff confidentiality.

The post holder will play a key role in the leadership of the Patient Escort staff, delegating where necessary and ensuring appropriate allocation and monitoring of workload.

To adopt a caring and friendly manner at all times.

Working hours per week between 6am - 4pm and 10am - 8pm on a 5 week rota basis which will include weekends and bank holidays.

Main duties of the job

In addition to the below summary, you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Ensure that the appropriate level of service is provided 24 hours per week, 365 days per year.

Assist where appropriate in the investigation of any complaint regarding the service.

To develop and maintain performance and quality standards.

To demonstrate leadership, development and motivation of the team.

Report any faults on the equipment.

Escalate issues which may have an adverse effect on the service provision.

Administration duties required to ensure the department operates efficiently & effectively on a daily basis.

Allocate jobs including planning of rotas to ensure sufficient staffs are on duty.

Complete staff training, ensuring that they are fully competent and certified

About us

With over 18,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation.

Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career

We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH.

Our organisation is driven by our strategic objectives and organisational values and we look for people who are strongly aligned with them. Our Team is tight knit and work well together. This vacancy would suit an individual who wishes to progress their career into management and working for a Team that provides an excellent patient focused service and support on an on-going basis.

In addition to the below summary you need to familiarise yourself with full Job Description and Person Specification documents attached to this advert.

Job description

Job responsibilities

Main duties are as above as well as the following:

Patient Escort Duties

Ensure the safe handling and lifting of patients and the movements of patients via wheelchair, trolley, bed, PAT slide, hoists, internal ambulance or people carrier to all wards and departments.

Assist the nursing team whilst transporting patients who are on ventilators/medical gas etc.

Assist with the transportation of patients relatives if and when required.

Transfer deceased patients to the mortuary in a dignified manner ensuring the safe opening and closing of the mortuary in the absence of mortuary personnel, all relevant paperwork required by mortuary personnel is available and to check that patients valuables (eg., jewellery) are in order with the transfer sheet for mortuary.

Ensure that patient movement requests are actioned promptly.

Observe a duty of care in performing all tasks, safeguarding oneself, patients, staff, visitors and others.

Inform the supervisory/management team of any untoward incident.

Following appropriate training, assist colleagues based in other areas of the Trust with Patient Escort services.

Provide Patient Escort cover to departmental areas that have their own staff with patient movement as and when required.

Ensure that all patient escort work related areas are maintained to agreed levels of cleanliness and tidiness.

To report to their immediate supervisor/line manager any issue which may affect acceptable levels of cleanliness and tidiness eg., faulty or broken equipment/accessories.

Respond to requests for medical gases from wards and departments.

Check medical valves are in working order, reporting any fault to the ward staff and other appropriate personnel.

Assist with the changeover of medical gases on manifolds throughout the Trust.

Assist the nursing team in the changeover of medical gases at ward level.

Adhere to health & safety and departmental procedures relating to the security of the Gas stores.

Provide a transportation service throughout the Trust of bloods, samples, fluids, medication, notes, x-rays, snack boxes and other such items directly related to patient care.

Provide an emergency collection service of blood samples in the event of pneumatic tube failure.

Communication

To have accountability to call centre staff who will prioritise patient movement requests.

Liaise with clinical staff where appropriate as to the requirements/needs of the individual patient being transferred.

Report and relay to appropriate personnel information regarding queries/problems relating to patient movement.

Ensure that the pager is fit for daily use, test batteries each day and report any fault to your immediate supervisor/line manager.

Respond to Cardiac Arrest bleep in the event of in capacity as Team Leader.

Maternity Unit

Patient Escort provides a service to the Maternity Unit. Staff based within this area will be required to undertake duties in addition to the items listed above. These duties will include:

Removal of domestic, confidential & clinical waste

Collection of dirty linen

Removal of stillages to docking area

Collection and delivery of drugs to and from Pharmacy

Collection of bloods from lab

Collection and delivery of blood reports

Collection of Anti D from labs

Person Specification

Training & Qualifications

Essential

ILM Team Leader Award, equivalent level of experience working in a supervisory role (minimum 2 years) or have completed the in-house supervisory training course. Full Driving Licence

Desirable

IOSH Working Safely Certificate

Experience

Essential

Extensive knowledge of all Patient Escort duties including knowledge of how to deal with a range of non-routine ancillary activities. Experience in the safe use of electric vehicles ie., hand held tugs and sit on electric vehicles

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