Helpdesk Operative

2 months ago

Nottingham, United Kingdom NHS Professionals Full time

**Job Title**:Helpdesk Operative

**Trust Location**:Nottingham University Hospital NHS Foundation Trust

**Location**:Queens Medical Centre Facilities Operations, Estates Building, Nottingham, NG7 2UH

**Payrate**:Band 3 - £12.45 per hour plus enhanced pay for weekends and bank holidays

**Hours**:37.5 per week working 6am-2pm, 12-8pm, 2-10pm on a rota basis which will include weekends and bank holidays

NHS Bank - Initially 3 months, however, may be extended

Formed in 2006, Nottingham University NHS Foundation Trust is one of the biggest and busiest acute Trusts in England, employing 14,500 staff. We provide services to over 2.5 million residents of Nottingham and its surrounding communities. We also provide specialist services to a further 3-4 million people from neighbouring counties each year.

**Could you be a part of this team?**

**Overview**

There is an exciting opportunity to join the Trust the Estates and Facilities Team as a Helpdesk Operator. You will be the logging requests for various departments such as Logistics, Cleaning, Laundry, Transport and Pest Control across all 3 Trust campuses.

The other part of your role will be as a Patient Movement Dispatcher and you will play your part in helping capacity and flow of the hospital, sending movement requests to the patient movement team members across QMC and City hospitals ensuring patients are taken to appointments on time and liaising with ward staff and modalities.

**Your duties will include**:

- You will be responsible for receiving and logging requests for Soft FM services on either the Concept or Nervecentre system.
- Providing and maintain a highly effective and efficient Patient Movement service to patients and staff of the hospital trust.
- Maintain high standards and be proficient in the operation of the Concept and Nervecentre dispatch systems.
- Act as a positive role model ensuring all the team are working within policies and guidelines and delivering a high quality patient focused service
- Operate the Concept system for Soft FM requests (except Patient Movement) using all facilities incorporated within the programme.
- Operate the Nervecentre system for Patient Movement service requests using all facilities incorporated within the programme. Correctly use the transport types, time codes and location codes.
- Ensure an equitable workload is allocated to all Patient Movement staff logged onto the system and that requirements are met within the appropriate time frame.
- Achieve a high personal profile as a controller of the Patient Movement operation and form a good working relationship with all users.
- Maintain frequent and regular contact with the users of the Patient Movement Service as directed by the Patient Movement management in order to ensure that the Patient Movement department is aware of and responds to changes in requirements as they occur.
- Co-ordinate the operation of the team in conjunction with other Dispatchers/Team Leaders.
- Ensure that the Business Continuity Plan is followed during any period of both Concept/Nerve centre is/are out of service.

**Skills required**:

- Good customer service skills and basic computer literacy.
- Good communication skills, verbal and written.
- Attention to detail and a desire to deliver a high-quality service.
- Previous experience in a hospital environment desirable.
- Previous experience in a patient movement role or role involving working members of the public desirable.
- Previous helpdesk/dispatch experience desirable.
- NVQ Level 3 or equivalent.

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts acro

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