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Apprentice - UX Researcher (Ukapps)

7 months ago

Manchester, United Kingdom Pearson Full time

**Role: Apprentice UX Researcher**

**Qualification: Degree Apprenticeship at Manchester Metropolitan University**

**Pearson Division: Assessment & Qualifications Delivery**

**Location: Manchester**

**Salary Range: £30,000**

**About Pearson**

Our purpose: At Pearson we ‘add life to a lifetime of learning’ so everyone can realise the life they imagine. We do this by creating vibrant and enriching learning experiences designed for real-life impact. Our Purpose | Add Life to a Lifetime of Learning

**Our company**

Pearson was founded in 1844 and has been built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees are dedicated to creating the high-quality, digital-first, accessible and sustainable resources for lifelong learning.

**Diversity**

At Pearson we value the power of an inclusive culture and a strong sense of belonging. We promote a culture where differences are embraced as strengths and opportunities are equal and accessible.

**Flexible working**

Pearson is committed to hybrid working practices and has adopted flexible remote and virtual working. Where possible our employees can choose to manage their attendance to the office more flexibly.

**About UK Assessment & Qualifications**

We are responsible for the delivery of nearly 4 million examination results per annum, including A-Level, GCSE, BTEC and T-levels for students in UK and International centres. Our in-house systems process every learner from registration to marking and certification, in a highly regulated business. We currently operate a hybrid estate of predominantly bespoke systems, with an ongoing strategic transformation programme to migrate from on-prem to cloud based, cost effective, scalable, and resilient services.

**The Role**

Are you eager to kickstart your journey as a UX Researcher? We're seeking a dynamic individual to join our UX team as an Apprentice UX Researcher. In this role, you'll collaborate with UX professionals, gaining hands-on experience in conducting user research and contributing to the design of user-centered products. With guidance from experienced mentors, you'll have the opportunity to grow your skills and make a meaningful impact on our digital experiences. If you're passionate about creating intuitive designs, we'd love to hear from you

You will be enrolled as **Level 4 Digital**, which will help you develop your skills and knowledge and can take up to **4 years** to complete.

**Key Accountabilities**
- Collaborate with UX, UI, and Accessibility specialists to understand research needs and industry trends.
- Conduct inclusive research to ensure product accessibility and usability.
- Provide strategic insights aligned with team objectives.
- Speak to customers to create personas and other UX artifacts.
- Work closely with cross-functional teams to identify and evaluate research topics.
- Plan and execute research activities such as user testing, surveys, and focus groups.
- Attend customer calls and field-testing trips to understand needs and pain points.
- Collect and analyse data from various sources to inform design decisions.
- Advocate research findings through presentations and reports.
- Perform usability studies and analyse data.
- Utilise a diverse set of UX research tools.
- Support the design team with research tasks.
- Liaise with Customer Ops and Customer Success teams for feedback.

**What are we looking for?**
- Familiarity with UX design, ideally through collaboration with various stakeholders.
- Interest in enhancing user outcomes.
- Knowledge of research methodologies, data analysis, and user testing.
- Excellent communication and interpersonal skills.
- Ability to thrive independently and in team environments.
- Experience organizing and managing research activities.
- Skill in translating key outcomes into actionable research tasks.
- Familiarity with design software like Figma and Figjam.
- Basic understanding of design processes.
- Proficiency in collecting and analyzing data.
- Ability to create and maintain research reports.

**Entry Requirements**

**Job Location and Hours**

The role is aligned to our Manchester Office.

We work a 37.5-hour week, with all our team free to flex their day around our core hours, which are Monday to Friday, 10 to 4 GMT/BST. School runs, etc can be accommodated. Other flexible working patterns can be considered, including part-time working and non-traditional hours.

**Your benefits and rewards**:
Here at Pearson we offer a range of benefits, which include:

- 25 Days annual leave (increasing by 1 day with every year of continuous service up to 30 days)
- Private Pension plan scheme where we pay in double what you contribute, up to 16% depending on your age
- Life, private medical and dental care insurance options, plus free eye tests
- Stock/share purchase options
- Maternity, paternity, and family care leave as well as flexible working policies
- An employee wellbeing assistance programme
- Cyc