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Box Office Assistant

4 weeks ago

Redditch, United Kingdom Rubicon Leisure Full time

**JOB DESCRIPTION & PERSON SPECIFICATION**

**Grade **3

**Job Title**:Box Office Assistant **Reports To**:Theatre Box Office, Youth
Theatre & Administration
Manager

**Department**:Palace Theatre **Location**:Alcester Street, Redditch B98
8AE

**Work **20 hrs per week to include **Contract **Permanent

**Pattern**:evenings and weekends

**MAIN PURPOSE**
- Provide a diverse range of entertainment to Redditch and the surrounding areas
- Enable the Palace Theatre to move forward in an efficient and effective manner to enable the service to be sustainable in the future

**KEY RESPONSIBILITIES**
- Actively promote and sell the products and services provided by the Palace Theatre and other Rubicon facilities
- Process bookings and payments for the Palace Theatre and other Rubicon services
- Promote services that the Theatre is providing on behalf of 3rd party providers

**KEY DUTIES**
- Issue tickets, for performances, sporting activities and day trips on the booking systems
- Ensure provision of information to the customer in relation to theatre bookings,

Rubicon services and tourist information about Redditch and surrounding areas
- Ensure the reconciliation of all monies and complete cash reconciliation sheets
- Ensure the daily recording of key performance indicators
- Retail sundry items of merchandise
- Re stock promotional displays with literature, merchandise, and marketing material
- Ensure all front of house areas are clean, tidy and safe at all times
- Administer and monitor direct debit payments
- Assist with provision of show information to Box Office.
- local distribution of marketing Materials
- Process group bookings and ensure the completion of hire agreements

administer customer correspondence on a daily basis and distribute to relevant staff accordingly
- Assist in the day to day running of the information Centre, including the ordering of brochures and leaflets
- Chase any outstanding contracts as requested by your line manager for theatre performances.
- To work during shows to include weekends and bank holidays as required within your core working hours
- To undertake such other reasonable duties as may be requested by your line manager

**RESPONSIBILTY FOR RESOURCES**

**Responsibility for staff**:Front of House Volunteers, Work Placements

**Responsibility for physical resource**:N/A

**Responsibility for Data & Information**:Information on customers held in the Patronbase
System (Electronic Point of Sale System)

**PERSON SPECIFICATION**

**Ref: Requirement Essential**
**/ Desirable**

**1 **Minimum 12 months experience within a similar role or within a **E ** customer focused environment

**2 **Be an excellent team player and possess excellent communication **E**
skills, and have the ability to organise and priorities workloads

**3 **Be commercial focused and be aware of how to sell and cross sell **E**
products and services

**4 **Experience of operating a front of house booking and point of sale **E**
system

**5 **Ability to work off own initiative and deal with any urgent matters in the **E**
absence of the senior Theatre Management Team

**6 **Ability to maintain a flexible approach to working hours, and be **E**
prepared to work evenings and weekends as part of the normal working week and on a shift basis.

**7 **Awareness of safe working practices and health and safety policies **D ** and procedures relevant to the Theatre Industry

**8 **Appointed Persons First Aid qualification **D**

**Job Type**: Permanent

**Salary**: £11,377.00-£12,314.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Gym membership
- On-site parking

Ability to commute/relocate:

- Redditch: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 1 year (preferred)

Work Location: One location

Application deadline: 21/04/2023
Reference ID: RL0013
Expected start date: 02/05/2023

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