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Technical Customer Support

8 months ago

Leamington Spa, United Kingdom Universal Business Team Full time

We are looking for a Technical Customer Support to join our Customer Service Team based in our modern offices between Warwick and Leamington Spa. UBT are a global not-for-profit organisation providing business consultancy services to a client base spread across 19 countries in Europe, North America, Central America and Australia/NZ. We provide bespoke services including corporate training, technology sales, business coaching, motor fleet, corporate accounting and group buying to approximately 3,000 independent, family owned organisations globally.

Key Duties and Responsibilities...
- Identify Potential Lead and then convert it by passing to the relevant teams.
- Respond in a timely basis to customer requests, displaying a sense of enthusiasm and urgency appropriate to customer expectations.
- Make outbound phone calls to customers where needed - for customer support and / or data checking.
- Smartphone hardware and software support including warranty support with manufacture
- Accurately interpret company policies and procedures to provide innovative solutions to resolve customer enquiries.
- Develop deep understanding of the customer experience expectations through active participation in call calibration, coaching, feedback and call listening.

**Requirements**:

- Previous Mobile Support Training & Experience
- To have a positive and proactive approach to solving problems
- An ability to relay technical information back to the end user in an understandable format
- Manage and work on support issues on your own as well as being part of the team
- Have a high attention to detail, good organisational and time management skills
- To build strong and lasting client relationships to become a trusted advisor and sales leads for the sales team

**Working hours**: Monday to Friday 7:30am till 4:30pm (Office Based)

**Benefits**:

- Salary: £27,000-£30,000 (DOE)
- Car/Car allowance - upon completion of probation
- 22 days holiday + 8 days bank holiday
- Pension - 5% company contribution
- Free parking
- Free lunch every day