Customer Service

3 weeks ago


Middlesex, United Kingdom People First Full time

**YourN ewJ obT itle**:Customer Service (Japanese speaker)
**TheS killsYou'll Need**: Japanese, customer service, logistics, freight, supply chain
**YourN ewS alary**:£23,000-24,000
**Location**:West Drayton, Middlesex

**What You'll be Doing Each Day**:

- Liaise with customers on any mandatory information required for handling their freight.
- Communicate with staff in operations departments to arrange shipments and maintain regular contacts with customers to identify their operational needs.
- Deal with customers’ complaints, provide appropriate solutions and follow ups and communicate internally to improve service quality.
- Make/prepare quotes by collecting relative costs and required information.
- Provide bi-lingual support as and when required.
- Interact closely with other departments, office and overseas subsidiaries within company
- Cooperate with accounts to reduce overdue sales invoices.
- Research any changes on regulations related to freight forwarding.
- Propose new ideas to improve customer service.
- Provide ad-hoc assistance

**The Skills You'll Need to Succeed**:

- Previous experience in logistics, freight or supply chain
- Excellent written and verbal communication, and interpersonal skills both in Japanese and English
- Fluent in English and Japanese (written and oral)
- Proficient with MS Office & Good typing skills
- Have initiative to plan and support Sales staff and customer requirements.
- Good Telephone manner
- Skilled in preparing structured and accurate documents

**Job status**: Full-time/ Permanent
**Start date**: ASAP

Please follow us on Linkedin: /people-first-team-japan



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