Customer Service Assistant

4 days ago


Ellesmere Port, United Kingdom Brook Street Full time

We are currently looking for an experienced Customer Service Assistant to join one of our clients in Ellesmere port
Benefits include:
9-5 no weekends or bank holidays
Free onsite parking
Full training provided on in house systems
Close to public transport links
Duties of the role include:

- Call Handling
- Take provisional bookings and schedule opportunities to follow up provisional bookings
- Take course bookings over the telephone and dealing with online reservations
- Update systems with customer details
- Manage memberships and customer details
- Setting up attendance course campaigns to ensure sale automation
- Assist booking Administrator, taking payment over the phone and processing customer sales
- Setting opportunities for Bookings administrator to complete corporate invoices
- Check for any outstanding payment for the following weeks course and chase up
- Texting customers who have shown an interested in a PGCert course following attending an attendance courses.



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