Learning Officer

2 weeks ago

London, United Kingdom Transport for London Full time

**Learning Officer**
**042962**

**Organisation**
- London Transport Museum

**Job**
- Customer Care

**Position Type**
- Full Time

Learning Officer 042962

**Salary**: £29,250 - £32,500
Band 2
Location: Albany House/Hybrid
Contract Type: Permanent

Overview of role

This Learning Officer is a Project Management heavy position. You will be leading on coordinating and organising numerous family offers in the popular London Transport museum as well as off site and across digital platforms.

The Adult and Family Learning Team deliver a busy programme of events for adult, family and general audiences both at the Museum in Covent Garden, the Museum Depot in Acton and off-site across the TfL network with heritage vehicles. The post holder will work alongside a dynamic team of Learning staff which encompasses the Young People's Skills & Community Team and the Schools Team.

A Learning Officer, Families is sought to develop and deliver a programme of events for a family audience, taking responsibility for particular activities and event streams within the wider Museum Family programme throughout the year at both the Museum in Covent Garden and our Museum Depot in Acton. Activities will take place year round, including school holidays, weekends and during term time. The priority audiences include families, a targeted Under 5's audience as well as families with SEND. The post holder will be accountable for embedding best practice in museum education, and will give training and support to a team of freelancers and volunteers who help deliver the programme.

A flexible approach to working is required, with evening and weekend working sometimes necessary. The post does not qualify for overtime payments but leave in lieu is granted for evening and weekend working.

Key Accountabilities
- Develop and manage, efficiently and to budget, a family learning programme for the Museum’s family visitors (who compromise over 50% of our annual visitor numbers) linking to the Museum’s collections, exhibitions and programme of public events.
- Ensuring the programme supports the Museum's Strategic Priorities and speaks to the three main drivers of the Learning Strategy: enabling positive individual environmental action, enabling social mobility and life opportunities, and nurturing connections to places which empower individuals.
- Manage freelancers and volunteers to deliver the programme as needed.
- Report and celebrate the progress of the programme.
- Build strong relationships across our two sites in Covent Garden and Acton Depot with a diverse group of stakeholders, including schools, community organisations, other LTM departments, funders and Transport for London.
- Ensure that families have a range of opportunities to be involved with LTM and that all work seeks to build lifelong relationships and future visitors.
- Work closely with key internal stakeholders - particularly Marketing, Operations and Visitor Services teams - to ensure that the family programme is visible, valued and integrated with the wider work of the Museum.
- Fully and consistently evaluate and measure impact of the family programme to inform its on-going development.

Skills, Knowledge & Experience

**Skills**:

- Effective interpersonal skills to engage and work with a range of stakeholders in a clear and confident manner. Exceptional ability to build personal and organisational relationships at all levels
- Strong organisational skills: a proven ability to work on own initiative and in a team, to prioritise and manage own time and that of others to meet deadlines
- Excellent communication skills: the ability to effectively represent the Museum through formal presentations, one-to-one meetings, written proposals, reports and promotional copy writing
- Strong interpersonal skills, with an ability to create and nurture working relationships at different levels
- Demonstrable flexibility in approach to work; able to adjust plans as necessary to meet overall ambitions of the Learning team and the Museum
- Ability to successfully articulate, plan and deliver a coherent programme of varied projects

Knowledge
- Proven knowledge of learning in museums, and passionate about engagement and participation best practice
- Proven knowledge of working with a range of learners, including those with learning difficulties
- Proven knowledge of the requirements of delivering and evaluating successful projects
- Proven knowledge of working alongside colleagues to deliver a learning programme
- Computer literate with experience in the use of MS Word, Excel and PowerPoint

Experience
- Experience of developing engaging learning experiences in a heritage or other education setting
- Experience of successfully managing, recruiting and training people, particularly freelancers and volunteers
- Experience of successful working in diverse teams

Equality and Diversity

Application Process

Think carefully about the skills, knowledge and experience in the advert and cover th

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