Learning & Information Officer

2 weeks ago


London, United Kingdom Akton Recruitment Full time

**Learning & Information Officer**

**Islington**

**£18/hr**

**Start date: 30/11/2023**

**DBS required**

Akton recruitment is working closely with the local authorities and we are looking for someone with considerable library work experience (preferably in a public library) to fill this customer facing role. They should have excellent communication and customer care skills; good IT skills including using a Library Management System; experience of working with children and delivering rhyme time sessions and reading stories.

The post is part-time and will require one day working 9-8pm and alternate Saturdays 9-5pm

Key responsibilities

**CUSTOMER FOCUS**
- To provide high quality, customer focused Library and Heritage Services.
- To carry out day to day duties connected with customer care and/or the maintenance and supply of stock as directed
- Public service routines including shelving, shelf tidying, using ICT to issue and discharge borrowed items, register new users, telephone answering, and using a till for calculating charges and giving change.
- To use and assist others in the use of information technology systems to carry out duties in the most efficient and effective manner
- Deal with enquiries by providing accurate information and by referring on to other sources or colleagues as appropriate.
- Adhering to good standards of customer care at all times.
- Carry out routine aspects of library inter loans procedures.
- To promote social inclusion in all aspects of service delivery.
- To assist in reader development and promotional activities including story reading and rhyme time activities with children of all ages.

**MANAGEMENT AND ADMINISTRATION DUTIES**
- Input to bibliographic databases as required.
- Unpacking, checking and servicing new materials and/or the repair and preparation of stock
- Assisting in purchasing routines as necessary.
- Take responsibility for day-to-day management of a service point as required.
- Assist in staff training and supervision as necessary.
- Produce routine statistics as required, and other clerical and administrative duties as necessary.

**Qualifications and Experience**
1 Qualified Librarian or previous experience appropriate to this post

**Skills**
2 Skills and knowledge appropriate to effective delivery within a socially inclusive, customer focused framework

3 Ability to work as part of a team

4 Able to communicate effectively written and verbal, with staff and public, face to face and by telephone.

5 Good Attention to Detail

6 Able to undertake reader development activities including story reading and rhyme times with children and young people as individuals and in groups

7 Able to answer users' enquiries and provide information to users, other Council staff and outside organisations

8 Able to use ICT and support public use of all electronic resources Application/Interview



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