Senior Manager Learning

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Job Description

JOB SUMMARY

As a member of the EMEA Learning and Development Team, the Senior Manager, learning and development will be the point of contact for the Continent offices with responsibility for learning needs, program development and delivery for continent office associates.

The Sr Manager, Learning and Development, EMEA Offices role will drive Marriott values and philosophy to ensure all training and development initiatives are strategically linked to the business strategy. This position partners closely with the EMEA Offices HR Partners and key Discipline stakeholders, to assess and prioritize learning needs, develop and deliver key learning and talent development solutions aligned to business objectives.

The Sr Manager, Learning and Development, EMEA Offices Is responsible for delivering various training and leadership programs to the continent offices across EMEA to support the achievement of desired business results. This position will partner with all our Continent Office HR teams to focus on leadership development, learning programs, associate engagement, career paths, DE&I and talent development, measuring the effectiveness of training and providing a dashboard report for all learning and development initiatives.

This role also partners with the EMEA HR leadership team to support diversity, equity and inclusion efforts across EMEA.

EXPECTED CONTRIBUTIONS

DESIGN & DEVELOPMENT

• Collaborate with clients to conduct comprehensive training needs assessments and identify performance gaps and opportunities for development. Identify desired outcomes and collaboratively defines learning requirements and recognises opportunities to connect initiatives with similar goals.
• Facilitate workshops, focus groups, and stakeholder meetings to gather requirements, share insights, and gain buy-in for learning initiatives.
• Liaise with discipline leaders and continent offices HR Partners to assess and prioritize the development needs of their teams.
• Design, develop, and implement innovative and results-driven learning solutions tailored to meet the unique needs and objectives of each client.
• Provide expert guidance and recommendations on learning and development strategies, methodologies, and best practices. Advise on the selection and implementation of learning technologies, platforms, and tools to support training initiative, always looking to leverage existing programs, practices and materials across the business.
• Develop instructional materials, curriculum content, and training resources using a variety of formats and delivery methods, including instructor-led training, e-learning, and blended learning approaches.
• Partner with subject matter experts to ensure content accuracy, relevance, and alignment with organizational goals and objectives.
• Monitors existing learning programs to ensure changing business needs are considered in planning, and to ensure continuity and the quality of all training programs. Offers insights and suggests improvements to training content for continued relevance.
• Provide coaching, mentoring, and support to client teams to build internal capabilities and foster a culture of continuous learning and development. Support personal development discussions for continent offices associates as required.
• Stay connected to industry trends, emerging technologies, and best practices in learning and development to provide thought leadership and innovative solutions to our teams.
• Creates a culture of continuous learning and provide resources to build partnerships with external organisations.

TRAINING DELIVERY

• Delivers a variety of training to the Continent Offices, monitoring feedback from the participants and ensuring high quality delivery and participant satisfaction.
• Supports and manages training initiatives agreed with leaders and aligned to our strategic discipline objectives.
• Delivers new leadership programs that are relevant to the current business, at any given time. Clearly communicates throughout the different aspects of each training course with both the participants and business leaders to gain feedback and continuously make improvements. Supports training delivery for any additional program needed within the EMEA Learning and Development team.
• Manage the new hire orientation and associate onboarding programs for the EMEA office associates ensuring content and delivery meets the needs of the business.

REPORTING AND MEASUREMENT

• Evaluate the effectiveness of learning programs through qualitative and quantitative methods, such as participant feedback, performance metrics, and ROI analysis.
• Monitors essential business metrics to understand training effectiveness and adapts as needed.
• Manages compliance training completion across continent offices, engaging stakeholders as needed.
• Maintains and revises the EMEA tuition aid policy as needed, overseeing the implementation and usage across the Continent offices.

DIVERSITY, EQUITY & INCLUSION

• Support and deliver against the EMEA DE&I strategy and plan to raise awareness and create an inclusive environment across Offices and Hotels.
• Work in close partnership with the HR Partners and teams to deliver the annual DE&I plan.
• Raise the profile and participation in the Associate Resource Groups to build strong networking and communication groups.
• Work with the HQ team to align on the strategic priorities supporting DE&I initiatives.
• Share best practice and external trends on DE&I. Bringing thought leadership and external information to continue to build our inclusive culture aligned to our core values.

STAKEHOLDER MANAGEMENT

• Champion a learning and development culture by working in partnership with the Continent Office HR team and discipline leaders across EMEA continent offices.
• Strong partnership across all functions of Learning and Development as well as Continent Offices HR teams.
• Works in partnership with the rest of the HR function and business leaders across offices. This role requires significant stakeholder management with the Continent leaders, and the HR team.

CANDIDATE PROFILE

REQUIRED

• 6+ years work experience in Learning and Development.
• Extensive knowledge of learning technologies, instructional design and talent development.
• Previous experience working for a large hotel company or a multinational company preferred.
• Ability to travel internationally.

SKILLS AND KNOWLEDGE

Candidates will bring a background and prior experiences that reflect strengths in the following competency areas:

Change Management - creates and executes a strategy or plan to transition a group or company from a current state to a future desired state in accordance with company processes and standards, change management plans and interventions can focus at the individual or organizational level and includes communication and performance support activities.

• Strategy Execution - ensures successful execution of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
• Driving for Results - sets high standards of performance and responsibility for work objectives, initiates, focuses, and monitors the efforts to accomplish goals and proactively takes action and goes beyond what is required.
• Customer Relationships - develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company's service standards.
• Coworker Relationships - interacts with others in a way that builds openness, trust, and confidence to deliver our business goals and build strong effective relationships.
• Global Mindset - supports associates and business leaders with diverse styles, abilities, motivations, and cultural perspectives, utilizes differences to drive innovation, engagement and enhance business results and ensures associates are given the opportunity to contribute to their full potential.
• Stakeholder Management - serve as champion of Marriott culture delivering against our core values, demonstrated in all behaviors and conversations.

Additionally, the ideal candidate will have the following skills and knowledge:

• Strong project management skills.
• Thrive in a fast paced, project-driven organisation.
• Flexible and adaptable to a changing environment.
• A strong team player with the ability to work at all levels.
• Focus on continuous improvement to be more efficient and effective using automation to drive innovation.
• Can work in a deadline driven environment, delivering results to meet time, budget, and quality criteria.
• Ability to integrate and balance priorities, work activities and resources for the benefit of multiple key stakeholders.
• Communicates concepts in a clear and influencing style.
• Organised and can handle multiple priorities.
• Prior success in the creation and implementation of L&D and talent development strategies.
• Hands-on experience in understanding and facilitating learning.
• Facilitation and Training -skills in facilitation, training and presentation including delivery of virtual instructor led training.
• Thinks strategically and demonstrates connectivity with training strategy and overall human resources goals.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

About the Team

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.